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Flagstaff, Arizona Welcomes First Drury Hotel
(ST. LOUIS, MO)- April 29, 2008 – The new Drury Inn & Suites hotel located at 300 South Milton Road in Flagstaff, Arizona opened today. The property is adjacent to the Northern Arizona University campus and connected to the High Country Conference Center. The 160-room hotel will create approximately 25-30 jobs.
"We are very excited to be bringing the first Drury Hotel to the city of Flagstaff," offered Jeff Theiss, General Manager of the Drury Inn & Suites. "This new hotel is also giving Northern Arizona University students the opportunity to get hands-on experiences in the hotel industry without leaving campus."
The design and construction of this hotel will bring with it a number of environmentally friendly additions such as solar water heating, grey water collection for reuse in irrigation systems, a high-efficiency AC system, recycling of construction debris, the purchase of as many construction materials as possible within a 500 mile radius of this site and many other green business practices.
The six-story building with a façade of brick and stone blends with the high country Arizona landscape both outside and in. It offers a warm and inviting lobby. The brand's signature free HOT! QUIKSTART® breakfast is served in an expansive seating area near the lobby. Breakfast features scrambled eggs, sausage, biscuits and gravy, Belgian waffles, juices, hot and cold cereals, toast, fresh fruit, milk, coffee, tea, pastries and other assorted baked goods.
The Drury value package, reminding guests that the Extras Aren't Extra®, also includes free evening beverages served daily, free wireless Internet access in all guest rooms, lobby and meeting rooms, one hour free long distance in every room, every night, an indoor pool and whirlpool, exercise room, guest pantry and guest laundry facility. All guest rooms are deluxe and include either two queen beds, or a king bed. Every room is equipped with a microwave and refrigerator and guests can enjoy their favorite TV channels like HBO, CNN, ESPN, the Weather Channel and many others.
A variety of restaurants are in close proximity including Chili's Bar & Grill, Red Lobster, and Olive Garden as well as some local favorites like, Café Ole, Mad Italian and Beaver Street Brewery.
Drury Hotels Announce Partnership with Missouri Police
Chiefs Association
Drury Hotels is one of the many proud organizations who have joined the Missouri Business and Law Enforcement Partnership to provide needed programs for youth and to improve law enforcement operations throughout the State of Missouri.

Hampton Inn San Antonio Northeast Converts to Drury Inn & Suites
(ST. LOUIS) - February 29, 2008 - The Hampton Inn located at I-35 and Walzem Road in San Antonio, Texas is converting to a Drury Inn & Suites today. The property has been owned and operated by Drury as a Hampton Inn for over 12 years.
"We are excited to be bringing another Drury hotel to the San Antonio area," said Gail Mapus, General Manager of the Drury Inn & Suites. "Not only is the name on the building changing, but as we convert to the Drury brand, our guests can now take advantage of the value package and the many free Extras offered by Drury."
Guests of the newly converted hotel can enjoy the brand's signature free HOT! QUIKSTART® breakfast, which is served in an expansive seating area and features scrambled eggs, sausage, biscuits and gravy, Belgian waffles, juices, hot and cold cereals, toast, fresh fruit, milk, coffee, tea, pastries and other assorted baked goods. Along with the breakfast, Drury's value package includes free evening beverages served daily.
The 79-room hotel features free wireless Internet access in all guest rooms, lobby and meeting space, one hour free long distance in every room, every night, an outdoor pool, exercise room and guest laundry facility. All guest rooms are deluxe and include either two queen beds, or a king bed. The hotel offers a number of two-room suites and all are equipped with microwave and refrigerator. Guests can enjoy their favorite TV channels like HBO, CNN, ESPN, the Weather Channel and a variety of many others.
Drury Inn & Suites Near Forest Park is Now Open!
(ST. LOUIS, MO)- Feb. 20, 2008 – The new Drury Inn & Suites hotel located at the intersection of I-44 and Hampton Avenue in St. Louis, Missouri opened today. This hotel becomes the 20th property owned and operated in St. Louis by the Drury family. Located near the historic "Hill" district and a short distance from Shaw's Garden, this hotel will employ approximately 25 – 30 people.
"Drury has a long history in the St. Louis community," offered Doug Johaningmeyer, General Manager of the Drury Inn & Suites. "Now with this mid-town location as our 20th St. Louis hotel, we can accommodate Drury guests in almost every part of the city and outlying area."
The new, five-story Drury Inn & Suites, with a façade of brick, porcelain and glass, offers a warm and inviting lobby. The brand's signature free HOT! QUIKSTART® breakfast is served in an expansive seating area and features scrambled eggs, sausage, biscuits and gravy, Belgian waffles, juices, hot and cold cereals, toast, fresh fruit, milk, coffee, tea, pastries and other assorted baked goods. Along with the breakfast, Drury's value package includes free evening beverages served daily.
The 164-room hotel features free wireless Internet access in all guest rooms, lobby and in its 5,000 square feet of meeting space. Other amenities include one hour of free long distance calls in every room, every night, an indoor pool and whirlpool, exercise room, guest pantry and guest laundry facility. All guest rooms are deluxe and include either two queen beds, or a king bed. Every room is equipped with a microwave and refrigerator and guests can enjoy their favorite TV channels like HBO, CNN, ESPN, the Weather Channel and a variety of many others.
A special feature of this hotel is its in-house restaurant. Bartolino's Osteria, a long-time St. Louis favorite, has moved from its former location on Hampton Avenue to the Drury Inn & Suites. Bartolino's is a family owned restaurant with a rich tradition in fine Italian cuisine and special family recipes. A member of this restaurant family is always on-site, providing the best food experience possible for patrons. This restaurant marks the 3rd establishment for the Bartolino family, who first opened their business in 1969.
Market Metrix Announces Drury Hotels #1 Overall Hotel in 2007!
Drury Hotels has earned top honors in the 2007 Market Metrix Hospitality Index, ranking #1 in the Mid-scale Without Food & Beverage Segment. For the entire year, out of over 90 brands rated by Market Metrix, only the boutique brand, Kimpton Hotels, and the upper-upscale brand, Peninsula Hotels, scored higher than Drury Hotels. Drury was also recognized for being #1 out of ALL hotel brands in customer satisfaction for the 4th quarter of 2007.
All Hotels |
Customer
Satisfaction |
| Drury Inns |
88.5 |
| TownePlace Suites |
85.6 |
| Hampton Inns & Suites |
85.1 |
| Candlewood |
85.0 |
| Wingate Inns |
84.5 |
| Country Inns & Suites |
84.2 |
| Segment Average |
82.8 |
| Fairfield Inn by Marriott |
82.7 |
| Extended Stay Deluxe |
82.6 |
| Sleep Inns |
81.9 |
| Comfort Suites |
81.8 |
| Holiday Inn Express |
81.8 |
| AmericInn |
81.5 |
| Baymont Inns & Suites |
81.3 |
| La Quinta Inns |
81.2 |
| Shilo Inns & Resorts |
80.4 |
| AmeriHost Inns & Suites |
79.7 |
| Comfort Inns |
79.2 |
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Market Metrix Announces 2007 Annual Hospitality Index Results
-- 2007 was kind to hotel guests, harsh on airline passengers --
-- Kimpton Hotels Outscore Industry Giants --
SAN RAFAEL, Calif. - January 31, 2008 -- Market Metrix, LLC, the leading provider of customer and employee feedback and performance tools for the hospitality industry, today announced annual results of the Market Metrix Hospitality Index (MMHI) for 2007. Kimpton Hotels, Sun Country Airlines and Enterprise Rent-a-Car ranked number one in hotel, airline and rental car industry customer satisfaction, respectively.
Overall, customer satisfaction with hotels finished the year (2007) with a slight increase (+.4) over the previous year (2006). With all barometers increasing - satisfaction, average daily rates and occupancy, 2007 was a good year.
For 2007, Kimpton Hotels posted the highest score (90.6) among all hotels in the industry. Their unique collection of boutique hotels not only topped their own upscale brand segment but also outscored legendary hotel chains such as The Ritz-Carlton, Four Seasons and Peninsula Hotels. How is this possible? Kimpton customers say that you can't help but "feel the Kimpton style" with "incredibly comfortable bedding" and employees that have a "super attitude and really go out of their way to help you!" The company is in the midst of an aggressive period of growth and expansion from entering new markets to developing concentrations of hotels in existing hubs.
Among most airlines, 2007 was a bad year for the customer. In fact, customer satisfaction with airlines for 2007 (76) fell to the lowest recorded levels since the industry was rocked by 9/11. As airlines continue to struggle with flight delays, labor contracts and higher fuel prices, consumers feel they are getting less for their money. Sun Country, one of the few bright spots, earned the highest score in customer satisfaction among all airlines in 2007. Sun Country Airlines is a low cost, low fare carrier based in St. Paul, MN, that flies to popular business and leisure destinations such as New York, Washington D.C., Los Angeles and Las Vegas, as well as seasonally to Mexico and the Caribbean.
Satisfaction among car rental companies was up slightly for the year (+.75) despite rising fuel prices and decreased availability of new rental vehicles. More refined customer and corporate information management and easy-to-use internet booking applications are two of the ways that technology is helping car rental companies deliver leading-edge service to their most valued customers. Enterprise continues their industry dominance with overall satisfaction and loyalty scores well above its competitors. The brands showing the biggest improvements in 2007 were Advantage (+2.9 to 79) and Payless (+2.0 to 77.1), while Alamo (-1.8 to 78.2) and Hertz (-0.7 to 79.7) reported the biggest declines.
About MMHI
Based on 35,000 customer interviews conducted each quarter, the Market Metrix Hospitality Index is the largest and most in-depth measure of hospitality company performance available today. These benchmarks, delivered through Customer Metrix, enable Market Metrix clients to compare their results to local competitors by zip code, city, state, region, country, and brand. The MMHI is also available by subscription.
About Market Metrix
With over 100 clients in 70 countries, Market Metrix has helped hospitality companies turn feedback into performance since 1996. Its flagship Customer Metrix and Employee Metrix suites provide multi-channel survey, analysis and service improvement tools and benchmarking data for the hospitality industry.
Drury Hotels Converting Aztec Theater in San Antonio, Texas
Bringing the historic Aztec Theater to new life is in the works as Drury Hotels plans to convert the venue into a 700-seat Branson, Missouri style concert hall. Click here to learn more about Drury Hotels involvement with this exciting project in San Antonio, Texas.
Drury Inn & Suites Middletown, Ohio Is Now Open
(ST. LOUIS)- Dec. 6, 2007 – The new Drury Inn & Suites hotel located at I-75 and Highway 122 in Franklin, Ohio is now open. The hotel is owned and operated by Drury Inns, Inc. Approximately 20-25 jobs will be created in the community with the opening of this hotel.
"We are excited to be opening the Drury Inn & Suites in the Middletown area, and I am thrilled to have the opportunity to work near my hometown of Mason," said Kirsten Wright, General Manager. "Middletown is a wonderful community and we are delighted to become a part of it. Drury has expanded its hotels in Ohio, and can serve guests on their way to Columbus, Dayton, Cincinnati, and now Middletown."
The five-story building with a façade of stone, brick and stucco offers a warm and inviting lobby with fireplace. The brand's signature free HOT! QUIKSTART® breakfast is served in an expansive seating area and features scrambled eggs, sausage, biscuits and gravy, Belgian waffles, juices, hot and cold cereals, toast, fresh fruit, milk, coffee, tea, pastries and other assorted baked goods. Along with the breakfast, Drury's value package includes free evening beverages served daily.
The 121-room hotel features free wireless Internet access in all guest rooms, lobby and meeting rooms, one hour free long distance in every room, every night, an indoor/outdoor pool and whirlpool, exercise room, guest pantry and guest laundry facility. All guest rooms are deluxe and include either two queen beds, or a king bed. Every room is equipped with a microwave and refrigerator and guests can enjoy their favorite TV channels like HBO, CNN, ESPN, the Weather Channel and a variety of many others.
Drury Hotels Rated #1 in 1st Half of 2007 Market Metrix Hospitality Index!
Drury Hotels has
been rated #1 in the midscale hotels segment of the Market Metrix Hospitality
Index for the 1st Half of 2007. Based on 35,000 customer interviews, Drury Ranks #1 in the All Mid-Price Hotel Brands Market Metrix, a leader in market
research for the hospitality industry.
All Hotels |
Customer
Satisfaction |
| Drury Inns |
86.6 |
| TownePlace Suites |
85.8 |
| Hampton Inns & Suites |
85.5 |
| Wingate Inns |
85.0 |
| Country Inns & Suites |
83.8 |
| Extended Stay Deluxe |
83.5 |
| Candlewood |
83.1 |
| Fairfield Inn by Marriott |
82.8 |
| Sleep Inns |
82.5 |
| AmericInn |
82.0 |
Comfort Suites |
82.0 |
Holiday Inn Express |
81.9 |
Baymont Inns & Suites |
81.8 |
| La Quinta Inns |
81.7 |
| AmeriHost Inns & Suites |
79.9 |
| Comfort Inns |
79.4 |
| Shilo Inns & Resorts |
79.1 |
AIRLINES AND LUXURY HOTELS DISAPPOINT: CUSTOMERS WANT MORE COMFORT AND PAMPERING
-- Market Metrix Announces Second Quarter 2007 Hospitality Index Results ---
SAN RAFAEL, Calif. - August 21, 2007 -- Market Metrix, LLC, the leading provider of customer and employee feedback and performance tools for the hospitality industry, today announced results of the Market Metrix Hospitality Index (MMHI) for the second quarter of 2007. Walt Disney World Resorts, Midwest Airlines and Enterprise Rent-a-Car ranked number one in hotel, airline and rental car industry customer satisfaction, respectively.
Although there was a small decrease (-.1) reported in the second quarter of 2007, customer satisfaction levels in the lodging industry are at positive record levels. This high level of customer satisfaction comes even as the lodging industry has reduced the number of employees per available and occupied room and while other industries, such as airlines, have experienced declines.
Among hotels, the Upscale and Timeshare segments are performing best with customer satisfaction results for 2007 significantly ahead of 2006. The brands in these segments showing the biggest improvement this year compared to 2006 include Homewood Suites (Upscale) and Marriott Vacation Club (Timeshare). Luxury hotels, conversely, are showing declines compared to last year with Mandarin Oriental posting the biggest drop.
Airlines continue to receive record low customer scores with a dramatic increase in late arrivals making matters even worse. Satisfaction scores for most airlines are down this year (e.g., Allegiant Air -6.5, Spirit Airlines -3.3) with few exceptions (Hawaiian Airlines +3.5). Airline customers are feeling particularly less "Pampered", "Important" and "Comfortable" than they were last year.
The Car Rental segment was unchanged, but brand scores are very tightly bunched, unlike the airline and hotel industries. National Car Rental and Payless Car Rental have showed the biggest improvement this year while Alamo has dropped sharply compared to 2006.
About MMHI
Based on 35,000 customer interviews conducted each quarter, the Market Metrix Hospitality Index is the largest and most in-depth measure of hospitality company performance available today. These benchmarks, delivered through Customer Metrix, enable Market Metrix clients to compare their results to local competitors by zip code, city, state, region, country, and brand. The MMHI is also available by subscription.
About Market Metrix
With over 100 clients in 70 countries, Market Metrix has helped hospitality companies turn feedback into performance since 1996. Its flagship Customer Metrix and Employee Metrix suites provide multi-channel survey, analysis and service improvement tools and benchmarking data for the hospitality industry.
www.marketmetrix.com
Contact: Mike Pharis
1-800-239-7515
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J.D. Power and Associates Rank Drury Hotels #1 Again
ST. LOUIS – July 24, 2007 – J.D. Power and Associates announced today that Drury Inn & Suites has been recognized with the award for "Highest in Guest Satisfaction Among Mid-Scale Hotels Chains with Limited Service." This is the second year in a row that Drury Inn & Suites has received this award. Click here for the J.D. Power and Associates press release, including rankings for all hotel brands.
"We are excited to have received this prestigious recognition for the second year in a row," said Chuck Drury, President and CEO of Drury Inns, Inc. "Drury is one of the few hotel systems that is 100% family owned and operated. This puts our team in a position to provide a consistent level of quality, service and value every day for every guest. We are very grateful for the recognition of our loyal customers."
Drury Inn & Suites received the highest numerical score among mid-scale hotel chains with limited service in the proprietary J.D. Power and Associates 2006-2007 North America Hotel Guest Satisfaction Index Studies (sm). 2007 study based on responses from 47,634 guests measuring 16 mid-scale hotels with limited service and measures opinions of guests who stayed in a hotel between May 2006 - June 2007. Proprietary study results are based on experiences and perceptions of consumers surveyed June 2006 - June 2007. Your experiences may vary. Visit jdpower.com.
Market Metrix Announces Drury Hotels #1 Overall for 2006!
Drury Hotels has been ranked #1 Overall Hotel...ahead of powerhouse brands like Ritz-Carlton, Four Seasons and Walt Disney Resorts. Drury doesn't provide valet services, or bellhops or any of the other extravagant services customers find themselves paying for at upscale hotels. What Drury Hotels does offer are reasonable rates (about $84 a night), free hot breakfast, free long distance calls, free high-speed Internet, and free evening cocktails. Apparently, "FREE" is a 4-letter word that most travelers love to hear!
All Hotels |
Customer
Satisfaction |
| Drury Inns |
91.0 |
| Ritz-Carlton |
90.8 |
| Four Seasons Hotels |
89.4 |
| Walt Disney World Resorts |
89.0 |
| Le Meridien |
88.2 |
| Staybridge |
88.2 |
| TownePlace Suites |
88.1 |
| Kimpton Hotels |
87.5 |
| Omni Hotels |
87.0 |
| Fairmont Hotels & Resorts |
87.0 |
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MARKET METRIX ANNOUNCES 2006 HOSPITALITY INDEX RESULTS
-- Drury Inns, JetBlue Airlines and Enterprise Rent-A-Car Win First Place 2006 Awards ---
-- Hotel web sites now score higher in satisfaction than popular travel sites --
SAN RAFAEL, Calif. - February 8, 2007 -- Market Metrix, LLC, the leading provider of market research services for the hospitality industry, today announced the 2006 annual results of the Market Metrix Hospitality Index (MMHI). Based on 140,000 consumer interviews conducted from January through December 2006, Drury Inns, JetBlue Airways and Enterprise Rent-a-Car ranked number one in hotel, airline and rental car industry customer satisfaction, respectively.
Compared to 2005, hotel customer satisfaction for 2006 was unchanged at 82.1, slightly below the pre-9/11 customer-satisfaction score of 83. For 2006 Drury Inns led the way, improving 2.3 points to 91, but most of the industry did not show improvement. The only segment to advance was Midscale with food and beverage (+.5 to 79.4) led by Clarion Hotels & Resorts (+.9 to 80.4) and Holiday Inn Select (+.7 to 79.9). The luxury segment showed the biggest decline (-.7 to 86.4) with W Hotels (down 3.5 to 85.7) posting the largest drop.
The airline industry dropped .7 points to 78.5, its lowest score since the industry was rocked by 9/11. As airlines continue to struggle with labor contracts, bankruptcies and higher fuel prices, consumers feel they are getting less for their money. Industry leader jetBlue still rules the industry at 89.1. Spirit Airlines made the industry's biggest jump, improving nearly 6.1 to 81.6. Northwest Airlines, on the other hand, dropped 1.1 to 70.9, taking last place in the industry as it struggles with strikes and a Chapter 11 filing.
Satisfaction among car rental companies was unchanged at 78.9 with Payless showing the biggest improvement (+2.8 to 75.1) and Advantage Rent-A-Car falling sharply (-4.5 to 76.1).
Hotel web sites score higher
The MMHI includes measures of the hotel reservation experience - both online and offline. This data provides special insight into the growing popularity of website usage and the satisfaction with the online experience.
More people are booking online than ever before -- and hotel companies have been trying hard to get these customers to book through their websites. These efforts have paid off. The majority of persons who make hotel reservations online are now booking directly on the hotel or brand website rather than going through the big travel portals. This is quite an achievement for the hotel industry despite many new websites attempting to book or refer hotel reservations. Hotel companies are paying less money to travel portals and are establishing more relationships directly with their guests.
One big reason why more customers are using hotel sites to make their reservations is that hotel companies have significantly improved their websites. The quality of the experience with the website can influence customers' decision making, ultimately reinforcing loyalty or losing customers for the brand.
In 2004 and 2005, hotel websites were outscored by Yahoo! Travel and Hotwire for satisfaction with the online reservation experience. But now, for the first time, hotel web sites scored higher in satisfaction (providing a better reservations experience) than popular travel web sites. To make these gains, hotel sites have improved their navigation, design, usefulness of information, ease of booking and other critical components of the online experience.
The top performing hotel site for 2006 (quarters 1-3) was Drury Inns. According to travelers, Drury's website delivered the best user experience compared to all other hotel brand websites. Sleep Inns (Choice) and Courtyard by Marriott finished closely behind Drury. Hotel and brand websites have improved significantly and now, many of these sites outscore the best Internet travel portals in overall satisfaction with the online experience.
MMHI Top-Hospitality Rankings 2006
Hotel - Overall
Drury Inns
Airline
JetBlue
Car Rental
Enterprise
Luxury Hotels
Ritz-Carlton
Upper Upscale
Walt Disney World Resorts
Upscale Hotels
Staybridge
Midscale w/ F&B
Park Plaza Hotels & Resorts
Midscale w/o F&B
Drury Inns
Economy Hotels
Jameson Inns
Timeshare Accommodations
Disney Vacation Club
Upscale Casino
The Venetian
Casino
Borgata
Reservations Website - Hotel Brand
Sleep Inns
Hotel Reservations Website - Travel
Hotwire
(w/o F&B = without food & beverage)
About MMHI
The Market Metrix Hospitality Index evaluates customer satisfaction with hotel, airline and car rental companies based on 140,000 in-depth consumer interviews conducted each year. Each quarter and annually, the MMHI ranks top hospitality brands by industry and, for hotels, by categories such as luxury, mid-price and economy. Detailed, in-depth and customized reports are available for subscribers. No other customer satisfaction index offers MMHI's reporting frequency, volume of customer interviews, cross-industry results or innovative satisfaction measures.
About Market Metrix
Market Metrix, LLC was founded in 1996 to provide the hospitality industry with better customer and employee satisfaction measurement programs and management tools. In addition to MMHI, Market Metrix provides clients with award-winning survey systems and strategic services. For more information, log onto www.marketmetrix.com or call 1-800-239-7515.
###
Contact:
Mike Pharis
Market Metrix
tel 415-721-1300
fax 415-721-1314
http://www.marketmetrix.com
Drury Inn & Suites O'Fallon, Illinois Is Now Open
(ST. LOUIS)- Feb. 12, 2007 – The new Drury Inn & Suites hotel located at I-64 and Green Mount Road in O'Fallon Illinois is now open. The hotel is owned and operated by Drury Inns, Inc. Approximately 35-40 jobs will be created in the community with the opening of this hotel.
"We are excited to be opening the ninth Drury hotel in Illinois," said Trisha Specht, General Manager. "O'Fallon is a great community with a lot to offer and we are thrilled to be a part of it."
This hotel represents the first for Drury in the metro area showcasing its new look. The seven-story building with a façade of stone, brick and stucco offers a warm and inviting lobby with fireplace. The brand's signature free HOT! QUIKSTART® breakfast is served in an expansive seating area and features scrambled eggs, sausage, biscuits and gravy, Belgian waffles, juices, hot and cold cereals, toast, fresh fruit, milk, coffee, tea, pastries and other assorted baked goods. Along with the breakfast, Drury's value package includes free evening beverages daily.
The 180-room hotel features free wireless Internet access in all guest rooms, lobby and meeting rooms, one hour free long distance in every room every night, an indoor/outdoor pool and whirlpool, exercise room, guest pantry and guest laundry facility. All guest rooms are deluxe and include either two queen beds, or a king bed. Every room is equipped with a microwave and refrigerator, and whirlpools are featured in several king rooms. Guests can enjoy their favorite TV channels like HBO, CNN, ESPN, the Weather Channel and a variety of many others.
Drury Plaza Hotel San Antonio River Walk Is Now Open
(ST. LOUIS) – Feb. 12, 2007 – The San Antonio River Walk welcomes the opening of the new Drury Plaza Hotel, located at Market & St. Mary's Street. The hotel is owned by Drury Southwest Corporation and operated by Drury Inns, Inc. Approximately 90 jobs will be created in the community with the opening of this hotel.
"It is wonderful to revive such a beautiful building with so much history," offered Curt Greer, General Manager. "The original Alamo National Bank was 'The Bank' in its day. Its revival as the Drury Plaza Hotel offers a tremendous asset to the city of San Antonio."
The Drury Plaza Hotel represents the second historic restoration on the famous River Walk for Drury Hotels. Its first, Drury Inn & Suites at Commerce and St. Mary's, brought the Petroleum Commerce Building, circa 1921 back to life almost eight years ago.
The interior of the Drury Plaza Hotel includes filled travertine flooring and a "Tiffany" inspired lobby featuring 50-foot ceilings. Within the lobby are the original, refurbished chandeliers dating back to 1929 and beautiful stained glass windows can be found throughout. On the exterior of the building stands what the building is most famous for, its rooftop weather spire, which will be relit in the spring 2007. Two restaurants are planned for this hotel, with an opening date scheduled for sometime later this year. Guests can take advantage of a huge variety of cuisine just outside the hotel's front door on the River Walk.
This newly remodeled hotel features an expansive breakfast area with the brand's signature free HOT! QUIKSTART® breakfast, which will include scrambled eggs, sausage, biscuits and gravy, made-to-order pancakes, juices, hot and cold cereals, toast, fresh fruit, milk, coffee, tea, pastries and other assorted baked goods. Along with the breakfast, Drury's value package includes free evening beverages offered daily, high-speed wireless Internet access in all guest rooms, lobby and meeting rooms, free long distance calls, outdoor rooftop pool and two whirlpools, exercise room, guest pantry and guest laundry facility. All guest rooms are deluxe and include either two queen beds, or a king bed. A number of two-room suites are available and every room is equipped with a microwave and refrigerator. Guests can enjoy their favorite TV channels like HBO, CNN, ESPN, the Weather Channel and a variety of many others. On-site, covered parking at a nominal fee is available.
Drury Inn & Suites Greenville Is Now Open
(ST. LOUIS)-Jan. 29, 2007--The new Drury Inn & Suites hotel located at I-85 and Woodruff Road is now open. The hotel is owned and operated by Drury Inns, Inc. Approximately 35-40 jobs will be created in the community with the opening of this hotel.
"We are excited to see the first Drury Inn & Suites in South Carolina open its doors," said Robert Allen, General Manager. "South Carolina has a strong history of hospitality and we look forward to being a part of the warm and gracious ways of the South."
The new, 180-room hotel features free wireless Internet access in all guest rooms, lobby and meeting rooms, one hour free long distance in every room every night, an indoor/outdoor pool and whirlpool, exercise room, guest pantry and guest laundry facility. All guest rooms are deluxe and include either two queen beds, or a king bed. Every room is equipped with a microwave and refrigerator, and whirlpools are featured in several king rooms. Guests can enjoy their favorite TV channels like HBO, CNN, ESPN, the Weather Channel and a variety of many others.
The 7-story building exhibits a new look for Drury Hotels with a façade of stone, brick and stucco. An expansive breakfast area offers the brand's signature free HOT! QUIKSTART® breakfast, which includes scrambled eggs, sausage, biscuits and gravy, Belgian waffles, juices, hot and cold cereals, toast, fresh fruit, milk, coffee, tea, pastries and other assorted baked goods. Along with the breakfast, Drury's value package includes free evening beverages daily.
Drury Inn & Suites Amarillo Is Now Open
ST. LOUIS, MO. – January 9, 2007--The new Drury Inn & Suites hotel located at I-40 W at Loop 335 & Soncy Road is now open. The hotel is owned and developed by Drury Southwest, and operated by Drury Inns, Inc. Approximately 40-45 jobs will be created in the community with the opening of this hotel.
"We are very excited to bring the Drury Inn & Suites brand to Amarillo," said General Manager, Michael Harrett. "The support and enthusiasm that we have received throughout this process has been overwhelming. With the growth in the area and Drury's expansion into new markets, we believe our hotel will meet the needs of business travelers and vacationing families looking for top quality accommodations at a great value."
The new 164-room hotel features free wireless high-speed Internet access in all guest rooms and meeting rooms, an indoor pool and whirlpool, exercise room and guest laundry facilities. A variety of room types are available, including king and two-room suites with microwaves and refrigerators, and standard rooms with queen beds. Irons with full-size ironing boards and coffeemakers are included in every room, as well as guest voice mail.
The layout of the hotel encompasses a modern structure with an inside atrium lobby built to accommodate a large chandelier, observation elevator and adjoining breakfast room where guests can enjoy a free HOT! QUIKSTART® breakfast. This nutritious buffet offers guests a choice of scrambled eggs, sausage, biscuits and gravy, Belgian waffles, juices, hot and cold cereals, toast, fresh fruit, milk, coffee, tea, pastries and other assorted baked goods. Along with the breakfast, Drury's value package includes free evening beverages and snacks.
Ultramarathon Man Stops at Drury Plaza Hotel Chesterfield
ST. LOUIS, MO., Dec. 13, 2006--On the heels of completing 50 marathons in 50 states in 50 days (starting at the Lewis & Clark Marathon in St. Charles, MO September 17, 2006 and ending at the New York Marathon on November 5, 2006) the Ultramarathon Man, also know as Dean Karnazes, is returning to the place where he started this most recent adventure. By the time Karnazes reaches St. Louis, he will have run over 1200 miles since his start in New York a little over 30 days ago.
No stranger to travel on foot, Karnazes has run 350 continuous miles, foregoing sleep for three nights. He has also run across Death Valley in 126-degree temperatures and has run a marathon to the South Pole in minus 40-degree temperatures. Karnazes, author of The New York Times best seller, The Ultramarathon Man, doesn't just run...he has swum across San Francisco Bay, scaled Half Dome in Yosemite, mountain-biked for 24 hours straight and surfed the gigantic waves off the coast of Hawaii.
Karnazes is not only running because that's what he loves, he is raising money and awareness for his charity Karno Kids. Karno Kids is a non-profit organization created by Karnazes to support, encourage and motivate youth to get outside and become physically active and also to restore and preserve the environment. The motto, "Get Up, Get Out" speaks volumes about getting active in life much like Karnazes did.
The Drury Plaza Hotel in Chesterfield is opening its doors to Karnazes and his team from December 14-15 as they make their way across the St. Louis metropolitan area.
"We have been traveling by RV, which has been terrific, though staying at the Drury Plaza Hotel will be a luxury. I'm looking forward to the great hospitality Drury is famous for," said Karnazes.
In addition to providing lodging to Dean and his support crew, Drury Hotels is also making a contribution to the Karno Kids charity.
"Dean's quest to explore the limits of human endurance provides inspiration for all of us to get up off the couch and get active. We are proud to support his efforts to introduce kids to the joys and benefits of an active lifestyle," said Eric Strand, V.P. Marketing/Sales of Drury Hotels, who ran marathons with Karnazes in St. Charles and Chicago during Dean's 50/50/50 effort.
Karnazes goal is to raise $50,000 for Karno Kids. If you would like to make a donation, please visit www.KarnoKids.org. For more information on Dean Karnazes, visit www.ultramarathonman.com. Click here to track Dean's progress.
Drury Hotels and the Grove City Fire Department are Reaching New Heights Together
ST. LOUIS, MO., Nov. 10, 2006--The new Drury Inn & Suites hotel is officially the tallest building in Grove City, Ohio, a suburb of Columbus. The hotel, rising up against the horizon at seven stories tall, has provided the fireman of the Jackson Township Fire Department with an outstanding training opportunity.
"We have had aerial platform ladders since 1974, but we have had this particular one for five years," said Chief Sheets of the Jackson Township Fire Department, referring to the 100-foot platform ladder. "This ladder is a helpful tool we can use to reach rooftops and if necessary to rescue people from the windows of tall buildings," said Sheets.
That's where Drury Inn & Suites comes into the picture. The Grove City Fire Department is using the seven-story hotel to conduct high-rise training for the whole department. Grove City has a full-time department with 80 full-time firefighters, 25 part-time firefighters and paramedics. The aerial platform truck has a team of specially trained firefighters to operate the truck. The ladder on the truck extends a total of 100 feet and sends out as much as 1500 gallons of water a minute.
"We are extremely excited to be a part of Grove City and are looking forward to building a great relationship with the community," said Sam Gregory, General Manager of the Drury Inn & Suites in Grove City." We are pleased to be contributing to the safety of our neighborhood."
Drury
Inn & Suites Grove City, OH Is Now Open!
ST. LOUIS, MO., Nov. 8, 2006--The new Drury Inn & Suites hotel
located at I-71 and Stringtown Road opened today. The hotel is owned
and operated by Drury Inns, Inc. Approximately 35-40 jobs will be
created in the community with the opening of this hotel.
"We are proud and honored to add our new Drury Inn & Suites
hotel to the Grove City, Ohio area," said General Manager, Sam Gregory.
"With the growth in the area and Drury's expansion into new markets,
we believe our hotel will meet and exceed the needs of business
travelers and vacationing families looking for top quality accommodations
at a great value."
The new, 180-room hotel features free wireless Internet access
in all guest rooms, lobby and meeting rooms, one hour free long
distance in every room every night, an indoor/outdoor pool and whirlpool,
exercise room, guest pantry and guest laundry facility. All guest
rooms are deluxe and include either two queen beds, or a king bed.
Every room is equipped with a microwave and refrigerator, and whirlpools
are featured in several king rooms. Guests can enjoy their favorite
TV channels like HBO, CNN, ESPN, the Weather Channel and a variety
of many others.
The 7-story building exhibits a new look for Drury Hotels with
a façade of stone, brick and stucco. An expansive breakfast area
with the brand's signature free HOT! QUIKSTART®
Breakfast will include scrambled eggs, sausage, biscuits and gravy,
Belgian waffles, juices, hot and cold cereals, toast, fresh fruit,
milk, coffee, tea, pastries and other assorted baked goods. Along
with the breakfast, Drury's value package includes free evening
beverages daily.
The Drury Inn & Suites brand has recently been recognized by
J.D. Power and Associates for "Highest in Guest Satisfaction
Among Mid-Scale Hotel Chains With Limited Service" in the
firm's 2006 North America Hotel Guest Satisfaction Index Studysm.
J.D. Power and Associates is a global marketing information firm
that represents the voice of the customer.
Three times in a Row! Market
Metrix Announces Drury Hotels #1 Overall 3rd Quarter 2006
Drury Hotels is the first hotel chain to win top honors in the Market Metrix Hospitality Index three quarters in a row! Thanks to all of our guests and hard working team members for helping us achieve this honor!
|
All Hotels |
Customer Satisfaction |
| Drury Inns |
92.0 |
| Four Seasons Hotels |
89.0 |
| Omni Hotels |
88.9 |
| Walt Disney World Resorts |
88.9 |
| Homewood Suites |
88.7 |
| Disney Vacation Club |
88.7 |
| Country Inn & Suites by Carlson |
88.0 |
| Rio |
87.5 |
| Harrah's |
87.4 |
| Wingate Inns |
87.4 |
------------------------------------------------------------------------------------------------------------------
- Drury Inns, Jet Blue Airlines and Enterprise Rent-A-Car
Win For Second Consecutive Quarter -
- Booming Generation Y: More emotional, less loyal -
SAN RAFAEL, Calif. - November 14, 2006 -- Market Metrix, LLC, the leading provider of market research services for the hospitality industry, today announced results of the Market Metrix Hospitality Index (MMHI) for the third quarter of 2006. Drury Inns, Jet Blue Airways and Enterprise Rent-a-Car ranked number one in hotel, airline and rental car industry customer satisfaction, respectively.
This is the third consecutive quarter that Drury Inns has won top honors in customer satisfaction for the hotel industry. With higher satisfaction scores than much pricier hotels, guests continue to rave about the personal treatment they experience. Jet Blue Airlines and Enterprise Rent-A-Car also continue their momentum after earning the top spot in their respective industries in Q2 2006.
Fickle Generation Y
This quarter, our research focused on the multigenerational traveler. More people from all age groups are traveling now than ever before. Attracting and satisfying the needs of each of these groups presents new challenges to conventional approaches. Born between 1977 and 1994, the Y generation is poised to become the largest consumer group in the history of the U.S. and, therefore, represents the future market for most consumer brands. But generation Y travelers are the least loyal to hotel brands compared to all other generational groups.
The Y generation - whose members have not yet hit 30 - is different from any that have come before. Based on results from 35,000 guests staying in a hotel during Q3 2006, Gen Y represents the least loyal, most emotional and least satisfied guests compared to all other generations. Their favorite mainstream brand is Holiday Inn Express but they also like unconventional brands such as W and Kimpton Hotels.
Successful Generation Y brands are typically perceived as hip and popular, but without the air of heavy commercialism. Also, Generation Y demographics show that Gen Y is more racially diverse, with one out of three members considering themselves non-Caucasian. As a result, customer service is defined differently by Gen Y. What an older customer sees as "attentive and responsive," a younger Gen Y may see as "tedious and unnecessary."
MMHI Top-Hospitality Rankings Q3 2006
Hotel - Overall
Drury Inns
Airline
Jet Blue
Car Rental
Enterprise
Luxury Hotels
Four Seasons Hotels
Upper Upscale
Walt Disney World Resorts
Upscale Hotels
Homewood Suites
Midscale w/ F&B
Red Lion Hotels & Inns
Midscale w/o F&B
Drury Inns
Economy Hotels
Microtel Inns & Suites
Timeshare Accommodations
Disney Vacation Club
Upscale Casino
Bellagio
Casino
Rio
Hotel Reservations Website - Hotel Brand
Doubletree
Hotel Reservations Website - Travel
Priceline
(w/o F&B = without food & beverage)
About MMHI
The Market Metrix Hospitality Index is a quarterly report of customer satisfaction with hotel, airline and car rental companies based on 35,000 in-depth consumer interviews. The MMHI ranks top hospitality brands by industry and, for hotels, by categories such as luxury, mid-price and economy. Detailed, in-depth and customized reports are available for subscribers. No other customer satisfaction index offers MMHI's reporting frequency, volume of customer interviews, cross-industry results or innovative satisfaction measures.
About Market Metrix
Market Metrix, LLC was founded in 1996 to provide the hospitality industry with better customer and employee satisfaction measurement programs and management tools. In addition to MMHI, Market Metrix provides clients with award-winning survey systems and strategic services. For more information, log onto www.marketmetrix.com or call 1-800-239-7515.
###
Contact:
Mike Pharis
Market Metrix
tel 415-721-1300
fax 415-721-1314
http://www.marketmetrix.com
Two in a Row! Market
Metrix Announces Drury Hotels #1 Overall 2nd Quarter 2006
We thank all of our guests for recognition again this quarter as
the leading hotel in customer service by Market Metrix.
|
All Hotels |
Customer Satisfaction |
| Drury Inns |
89.2 |
| Fairmont Hotels & Resorts |
89.1 |
| Four Seasons Hotels |
88.0 |
| Bellagio |
87.5 |
| Homewood Suites |
87.3 |
| Walt Disney World Resorts |
86.9 |
| Country Inn & Suites by Carlson |
86.9 |
| Loews Hotels |
86.5 |
| Harrah's |
86.1 |
| Omni Hotels |
85.9 |
-------------------------------------------------------------------------------------------------------------------
MARKET METRIX ANNOUNCES SECOND QUARTER 2006
HOSPITALITY INDEX RESULTS
-Drury Inns, Jet Blue Airlines and Enterprise Rent-A-Car
Take Top Industry Categories -
-Higher priced hotel brands get boost in loyalty from
online booking -
SAN RAFAEL, Calif. - August 15, 2006 -- Market Metrix, LLC, the
leading provider of market research services for the hospitality
industry, today announced results of the Market Metrix Hospitality
Index (MMHI) for the second quarter of 2006. Drury Inns, Jet Blue
Airways and Enterprise Rent-a-Car ranked number one in hotel, airline
and rental car industry customer satisfaction, respectively.
This is the second consecutive quarter that Drury Inns has won
top honors in customer satisfaction for the hotel industry. With
higher satisfaction scores than much pricier hotels, guests continue
to rave about the personal treatment they experience. Jet Blue Airlines
and Enterprise Rent-A-Car also continue their momentum after earning
the top spot in their respective industries in Q1 2006.
Are "online customers" less loyal? This quarter, our research focused
on loyalty of customers who book online. Online booking for travel
is increasing. For example, in each of the past 6 years more people
made hotel reservations through travel portals (e.g., Expedia, Travelocity,
Hotels.com, etc.) or directly on hotel websites. But how is the
rise of online booking impacting guest loyalty? Is the ease of comparing
multiple brands and the convenience of booking online creating more
demanding guests? Or has the Internet created more fickle guests
who are becoming more impulsive in their decisions?
The good news is that despite the rise in online booking hotel
customer loyalty is also increasing -- but not for all hotels.
Among the largest hotel chains, there is a significant difference
in loyalty between guests who book offline and those who book online.
"Online bookers" tend to be more loyal among higher priced chains
($102 average rate) and less loyal among lower priced chains ($66
average rate). For example, Hilton guests that book online are 4%
more loyal than Hilton guests who book offline. But Super 8 guests
are 4% less loyal when booking online.
Guests of higher priced hotel chains are more loyal regardless
of how they book their reservations. But higher priced brands get
an additional boost in loyalty from their online guests, with the
opposite happening for lower priced brands. What explains this difference?
Perhaps people going to higher priced hotels (who tend to be more
loyal) go straight for their favored brand online and, the ease
of booking online simply adds to their satisfaction. Guests of lower
priced brands (who are typically less loyal) that book online may
be bargain hunters who are price sensitive and thus less loyal.
An alternative explanation is that higher priced brands have more
appealing loyalty programs or even online booking bonuses linked
to their loyalty programs. So guests may go straight for their preferred
brand because they really want the points.
MMHI Top-Hospitality Rankings Q1 2006
Hotel - Overall
Drury Inns
Airline
Jet Blue
Car Rental
Enterprise
Luxury Hotels
Fairmont Hotels & Resorts
Upper Upscale
Walt Disney World Resorts
Upscale Hotels
Homewood Suites
Midscale w/ F&B
Best Western
Midscale w/o F&B
Drury Inns
Economy Hotels
Microtel Inns & Suites
Timeshare Accommodations
Disney Vacation Club
Upscale Casino
Bellagio
Casino
Harrah's
Hotel Reservations Website - Hotel Brand
Courtyard by Marriott
Hotel Reservations Website - Travel
Hotwire
(w/o F&B = without food & beverage)
About MMHI The Market Metrix Hospitality Index is a quarterly report
of customer satisfaction with hotel, airline and car rental companies
based on 35,000 in-depth consumer interviews. The MMHI ranks top
hospitality brands by industry and, for hotels, by categories such
as luxury, mid-price and economy. Detailed, in-depth and customized
reports are available for subscribers. No other customer satisfaction
index offers MMHI's reporting frequency, volume of customer interviews,
cross-industry results or innovative satisfaction measures.
About Market Metrix Market Metrix, LLC was founded in 1996 to provide
the hospitality industry with better customer and employee satisfaction
measurement programs and management tools. In addition to MMHI,
Market Metrix provides clients with award-winning survey systems
and strategic services. For more information, log onto www.marketmetrix.com
or call 1-800-239-7515.
###
Contact: Mike Pharis
Market Metrix
tel 415-721-1300
fax 415-721-1314
http://www.marketmetrix.com
Drury Hotels Ranked Highest In Guest
Satisfaction by J.D. Power and Associates
July 25, 2006 : Click here
to read the press release that was published today by J.D. Power and Associates
and names Drury Inn & Suites as "Highest in Guest Satisfaction
Among Mid-Scale Hotel Chains with Limited Service" (Be sure to
read the press release to see rankings.) J.D. Power and Associates' guest satisfaction
measurements are based on responses from 42,211 guests who stayed in hotels
between January and June, 2006.
Some very prestigious companies have received this award over the years,
and we are extremely proud to have our name associated with this award!
*Drury Inn & Suites received the highest numerical score among
mid-scale hotel chains with limited service in the proprietary J.D.
Power and Associates 2006 North America Hotel Guest Satisfaction
Index Studysm. Study based
responses from 42,211 guests measuring 16 upscale hotels and measures
opinions of guests who stayed in a hotel between January and June
2006 . Proprietary study results are based on experiences and perceptions
of consumers surveyed between March – June 2006. Your experiences
may vary. Visit jdpower.com.
Market Metrix Announces Drury Hotels
#1
Overall First Quarter 2006
We thought we'd share some good news about the travel industry - no, gas prices
have not plummeted! But Drury Hotels has earned top honors in the 1st Qtr 2006
Market Metrix Hospitality Index out
of all other brands in the industry.
Market Metrix, the most respected
authority on customer satisfaction in the hospitality industry, surveys 35,000
travelers every quarter. This is the first time Drury Hotels has ranked #1 .
. . ahead of powerhouse brands like Ritz-Carlton, Four Seasons and Walt Disney
Resorts. Now, we know we're no Ritz-Carlton . . . but at $79 per night vs. $239
per night, our Drury guests seem to be OK with having to carry their own bags
(not to mention the free hot breakfast, free cocktails & snacks, free long
distance, free internet, etc.)!
|
All Hotels |
Customer Satisfaction |
| Drury Inns |
92.4 |
| Ritz-Carlton |
92.0 |
| Four Seasons Hotels |
90.1 |
| Walt Disney World Resorts |
89.5 |
| W Hotels |
89.4 |
| Kimpton Hotels |
89.1 |
| Bellagio |
88.6 |
| Fairfield Resorts |
88.1 |
| Homewood Suites |
87.9 |
| SpringHill Suites |
87.8 |
MARKET METRIX ANNOUNCES FIRST QUARTER 2006 HOSPITALITY INDEX RESULTS
-- Drury Inns, Jet Blue Airlines and Enterprise Rent-A-Car Take Top
Industry Categories -- Hotel loyalty programs gain strength; Hilton HHonors
most effective --
SAN RAFAEL, Calif. - May 9, 2006 -- Market Metrix, LLC, the leading provider
of market research services for the hospitality industry, today announced results
of the Market Metrix Hospitality Index (MMHI) for the first quarter of 2006.
Drury Inns, Jet Blue Airways and Enterprise Rent-a-Car ranked number one in hotel,
airline and rental car industry customer satisfaction, respectively.
This is the first time that Drury Inns has won top honors in customer satisfaction
for the hotel industry. The chain, established in 1973 by the Drury family,
is one of the only hotel chains to build, own, and operate all its hotels. Incredibly,
the Drury family still runs the company -- and it shows. With higher satisfaction
scores than much pricier hotels, guests rave about the personal treatment they
experience with such comments as "the front desk clerk remembered me by
name, and that was a great feeling" and "they called me sir even though
I was wearing blue jeans and a flannel shirt." But most important, a Drury
hotel experience creates responses like, "we will return to that room every
time we stay in Shawnee Kansas...LOVE IT!"
Importance of Loyalty Programs
One of the key measures used by Market Metrix to evaluate brand loyalty is
called Loyalty Program Effectiveness. This measure identifies the amount of
influence a loyalty program exerts in hotel selection. Some guests will go to
great lengths to stay at a hotel that contributes to their member benefits while
other programs are less effective in their mission to persuade guests and change
behavior.
Evaluating annual results for this measure shows that it is grown in importance
over the last several years. In 2002, 32% of guests said that the loyalty program
was a key factor in deciding where to stay; in 2005, 34% of guests said that
it was a key factor. The most effective program in the industry, and the most
improved, is Hilton HHonors. HHonors program effectiveness has grown from 34%
in 2002 to 39% in 2005. Marriott has the next highest effectiveness at 38%.
Cendant's program has seen the largest decline (7%) over the same period.
The top ten brand programs are all part of just three hotel companies: Hilton
Hotels Corp. (Hilton HHonors), Marriott International (Marriott Rewards) and
Choice Hotels International (Choice Privileges). Homewood Suites, a Hilton brand,
ranked first in Program Effectiveness with 40.5%. This indicates that 40.5%
of Homewood Suites loyalty club members said their membership was "Very
important" in selecting where to stay. Hilton Garden Inn was second and
Fairfield Inn by Marriott was third.
MMHI Top-Hospitality Rankings Q1 2006
Hotel - Overall
Drury Inns
Airline
Jet Blue
Car Rental
Enterprise
Luxury Hotels
Ritz-Carlton
Upper Upscale
Walt Disney World Resorts
Upscale Hotels
SpringHill Suites
Midscale w/ F&B
Four Points
Midscale w/o F&B
Drury Inns
Economy Hotels
Microtel Inns & Suites
Extended-Stay Hotels
Homewood Suites
Timeshare Accommodations
Disney Vacation Club
Upscale Casino
Bellagio
Casino
Rio
Hotel Reservations Website - Hotel Brand
Courtyard by Marriott
Hotel Reservations Website - Travel
Hotwire
(w/o F&B = without food & beverage)
About MMHI
The Market Metrix Hospitality Index is a quarterly report of customer satisfaction
with hotel, airline and car rental companies based on 35,000 in-depth consumer
interviews. The MMHI ranks top hospitality brands by industry and, for hotels,
by categories such as luxury, mid-price and economy. Detailed, in-depth and
customized reports are available for subscribers. No other customer satisfaction
index offers MMHI's reporting frequency, volume of customer interviews, cross-industry
results or innovative satisfaction measures.
About Market Metrix
Market Metrix, LLC was founded in 1996 to provide the hospitality industry
with better customer and employee satisfaction measurement programs and management
tools. In addition to MMHI, Market Metrix provides clients with award-winning
survey systems and strategic services. For more information, log onto www.marketmetrix.com
or call 1-800-239-7515.
###
Contact:
Mike Pharis
Market Metrix
tel 415-721-1300
fax 415-721-1314
http://www.marketmetrix.com
Breaking News! Drury
Hotels #1 in 2005
Drury Hotels have been rated #1 in overall customer satisfaction
for 2005 in surveys of 35,000 travelers conducted each quarter by Market Metrix!
We know we couldn't have gotten here without our loyal guests and our dedicated
team members!
| Midscale Hotels |
Customer
Satisfaction |
| Drury Inns |
88.7 |
| Wingate Inns |
87.9 |
| Hampton Suites |
86.2 |
| Country Inn & Suites By Carlson |
86.2 |
| Hampton Inn & Suites |
84.4 |
| Sleep Inns |
83.7 |
| Hampton Inn |
83.6 |
| AmericInn |
83.4 |
| Fairfield Inn By Marriott |
83.0 |
| AmeriHost Inns & Suites |
82.8 |
| Signature Inns |
82.6 |
| La Quinta Inns |
82.5 |
| Baymont Inns & Suites |
82.3 |
| Comfort Suites |
82.1 |
| Holiday Inn Express |
81.9 |
| Wellesley Inns & Suites |
80.5 |
| Comfort Inns & Suites |
80.2 |
| Shilo Inns & Resorts |
80.1 |
| Comfort Hotel |
80.0 |
| Comfort Inns |
79.1 |
|
Find out more about Market Metrix here.
Drury Launches Spanish
Version of Web Site
St. Louis, MO. February 9, 2006. Drury Hotels is pleased to announce that
effective today it has launched the Spanish version of its web site, www.druryhotels.com.
To access the Spanish-language version, the user clicks on the homepage link,
"en
Espanol", where the entire web site, including text, translatable images
and the reservation system, are converted to the highest quality human translated
Spanish. Drury is one of the first U.S.-based hotel systems to convert its site
to the Spanish language.
According to the U.S. Census Bureau, nearly 40 million native Spanish-speaking
people live in the United States. It is expected that this number will surpass
50 million in less than five years. "As the Spanish-speaking population
continues to grow in the United States and as we reach out to visitors from
countries where Spanish is the primary language, it is important to provide
these Guests with information in a language that makes Drury Hotels an easy
choice," says Chuck Drury, President and CEO of Drury Inns, Inc.
No matter what their country of origin, Drury expects all guests will appreciate
its value package which includes Free HOT! QUIKSTART®
Breakfast, Free Evening Beverages & Snacks, One Hour of Free Long Distance
Calls (domestic U.S.), Free High-Speed Internet Access, Swimming Pools (many
indoor with whirlpools) and much more. Drury recently added 15 free minutes
of long distance to both Mexico and Canada from any of its hotels in the U.S.
This hotel company has repeatedly ranked #1 in Customer Satisfaction among mid-price
hotels in the Market Metrix Hotel Index where 30,000 travelers are surveyed
every quarter.
Drury Inns, Inc. is a Missouri-based, family-owned and operated hotel system
with more than 117 hotels in 17 states from Colorado to North Carolina and from
New Mexico to Michigan. Eighteen of these hotels are operated in the state of
Texas in such key cities as San Antonio, Houston, Dallas, Austin and McAllen.
Brands include Drury Inn & Suites, Drury Inn, Drury Suites, Drury Plaza,
Pear Tree Inn by Drury as well as other hotels in the mid-price hotel segment.
¡Bienvenidos!
The Riverwalk Comes Full
Circle
Drury Southwest Adds 850 Feet to World-Famous Walkway
San Antonio, Texas. On January 3, 2006 at midnight San Antonio's famous Paseo Del Rio (The Riverwalk) was drained for regular cleaning as it has been every year. And this Thursday, January 12, 2006, the floodgates will once again open and the water will rise back to its normal level. However, something a little different is happening this year.
Drury Southwest Corporation (DSW) - a development company based in San Antonio, TX and Cape Girardeau, MO - has taken on the task of extending the unfinished Riverwalk. There are several parts to this project, but the most urgent task that has DSW construction crews working 24 hours a day calls for the completion of a substructure within the Riverwalk before the City of San Antonio begins to fill the landmark "river" with water again. Drury Southwest has only 9 days to complete this part of their work.
DSW has committed to extend 850 ft. of walkway which will at last connect the Riverwalk into one continuous loop. The entire walkway extension is a gift from DSW to the City of San Antonio. One hundred fifty feet of it will be in front of the new 370-room Drury Plaza Hotel. Connecting the Riverwalk will make this well-known Texas attraction even more appealing to tourists and locals alike. The completed extension is expected to open to the public this summer and will include elevation changes to match the current walkway, some special effect lighting, and a boat landing and waterfall in front of the Drury Plaza Hotel. The hotel, which is a restoration of the Alamo Bank Building, circa 1929, is located on the Riverwalk at St. Mary's and is scheduled for a Fall, 2006 opening.
The new hotel is owned and developed by DSW. It will be operated by Drury Inns, Inc., which is a Missouri-based, family-owned and operated hotel system with more than 117 hotels in 17 states from Colorado to North Carolina and from New Mexico to Michigan. Brands include Drury Inn & Suites, Drury Inn, Drury Suites, Drury Plaza, Pear Tree Inn by Drury as well as other hotels in the mid-price hotel segment. For a complete listing of all Drury hotels or for reservations, visit www.druryhotels.com or call 1-800-DRURYINN.

DSW construction crew works to complete Riverwalk substructure
before water is allowed to rise again on January 12, 2006.

Drury Inn & Suites at Paseo Del Rio & St. Mary's --
one block from the new Drury Plaza Hotel.
|