Market Metrix: Drury Ranks #1 in the Entire Hotel Industry
(ST. LOUIS, MO) - May 26, 2010 - After the first quarter of 2010, Drury Hotels received the #1 ranking among all hotels in the Market Metrix Guest Satisfaction Survey. Market Metrix surveys 35,000 travelers every quarter and is a leader in helping hospitality companies measure and improve their performance. Click here for full results from Market Metrix.
With an overall score of 90.6, Drury Hotels outpaced every other hotel brand, including Ritz Carlton, Hyatt Place, Walt Disney World Resorts, Hilton and Marriott.
“We’re very grateful to all of our guests,” said Chuck Drury, President & CEO of Drury Hotels. “We believe that now, more than ever, it is important to offer our guests the very best value for their travel dollars.”
The Drury hotel system has consistently earned high guest satisfaction scores in part for its friendly service, reasonable rates and many "extras", including free hot breakfast, free evening beverages, free wireless Internet, free local and long distance calls and the new 5:30 Kickback®. Drury’s 5:30 Kickback serves free hot food & cold beverages to all guests every evening between 5:30 – 7:00.
Drury Hotels Company, LLC is a Missouri-based, family-owned and operated hotel system with more than 130 hotels in 20 states from Arizona to North Carolina and from Texas to Michigan. Brands include Drury Inn & Suites, Drury Inn, Drury Plaza Hotel, Drury Suites, Pear Tree Inn by Drury, as well as other hotels in the mid-price hotel segment. For a complete listing of all Drury hotels or for reservations, visit our website www.druryhotels.com or call 1-800-DRURYINN.