J.D. Power 2021 North America Hotel Guest Satisfaction Index Study ℠
We’re proud to be awarded Highest in Guest Satisfaction… honestly, it’s the most important achievement we’ve accomplished. But Drury Hotels is also the only hotel to receive 16 consecutive J.D. Power Awards. So, not only are our guests very satisfied, but they are consistently very satisfied. And that is very satisfying to us… consistently!
We're proud to share that 95% of eligible hotels received the 2020 Tripadvisor® Travelers’ Choice Award. This award recognizes hospitality businesses that received consistent, frequent and positive guest reviews on Tripadvisor during the past 12 months.
Drury Hotels is honored to be recognized by Forbes as one of America’s Best Mid-Size Employers in 2021! The list was compiled by surveying 50,000 Americans working for businesses with at least 1,000 employees. The participants rated their willingness to recommend their employer to friends and family.
Drury Hotels is proud to be recognized on Newsweek’s list of America’s Best Customer Service 2021. Brands were selected based on an independent survey from a vast sample of more than 25,000 U.S. customers, who were asked whether they would recommend brands to friends or family, as well as assess brands in the following areas: quality of communication, professional competence, range of services, customer focus, and accessibility.