Highest in Guest Satisfaction Among Upper Midscale Hotel Chains

#1 Upscale Hotel Brand for Guest Satisfaction

JD Power 2026 North America Hotel Guest Satisfaction Index (NAGSI) Study ℠

We are truly honored to have received our 20th JD Power Award, ranking first in Guest Satisfaction among Upscale Hotel Brands for a second year in a row. JD Power surveyed 44,000 hotel guests in seven categories, including food and beverage, guest room, hotel facility, hotel connectivity, hotel staff service, value for prices paid, and check-in/check-out. Drury Hotels ranked highest in all categories of the upscale segment – demonstrating our unwavering commitment to exceptional service from check-in to check-out.


*Drury Hotels received the highest overall guest satisfaction score in the 2006-2022 and the 2026 JD Power North America Hotel Guest Satisfaction Index Study among Upper Midscale hotel brands, and in the 2026 Study among Upscale hotel brands. Visit jdpower.com/awards for more details.

America's Greatest Workplaces 2026'

America's Greatest Workplaces 2026

Drury Hotels is honored to be recognized as one of America’s Greatest Workplaces 2026 by Newsweek and Plant-A Insights Group. The recognition highlights organizations that prioritize employee well-being, strong leadership, fair compensation, and work-life balance. As one of the few remaining family-owned and operated hotel companies in the country, we’re proud to cultivate a workplace where our team feels supported, valued, and right at home.

America's Greatest Workplaces for Diversity'

America's Greatest Workplaces for Diversity

We are honored to be recognized by Newsweek as one of America’s Greatest Workplaces for Diversity in 2025. Newsweek and Plant-A Insights Group compiled the list based on public data, insights from HR professionals, and anonymous responses from diverse employees across U.S.-based companies. This recognition follows our mission of fostering a positive work environment of belonging.

2026 Tripadvisor Travelers' Choice Award

2026 Travelers’ Choice

We are proud to share that the majority of our eligible hotels received the 2026 Tripadvisor® Travelers’ Choice Award. Travelers’ Choice award winners rank among the top 10% of listings on Tripadvisor. This award recognizes hospitality businesses that received consistent, frequent and positive guest reviews on Tripadvisor during the past 12 months.