J.D. Power 2020 North America Hotel Guest Satisfaction Index Study ℠
We’re proud to be awarded Highest in Guest Satisfaction… honestly, it’s the most important achievement we’ve accomplished. But Drury Hotels is also the only hotel to receive 15 consecutive J.D. Power Awards. So, not only are our guests very satisfied, but they are consistently very satisfied. And that is very satisfying to us … consistently!
We're proud to share that 95% of eligible hotels received the 2020 Tripadvisor® Travelers’ Choice Award. This award recognizes hospitality businesses that received consistent, frequent and positive guest reviews on Tripadvisor during the past 12 months.
We wouldn’t be where we are if it weren’t for our amazing people! So, it’s a delight that Drury Hotels has been recognized as a Top Workplace in 2020 in St. Louis, Atlanta, Columbus, Nashville, Cincinnati and Colorado. We value and appreciate each and every one of our team members who have made Drury Hotels a top place to work!
Drury Hotels is proud to be recognized on Newsweek’s list of America’s Best Customer Service 2021. Brands were selected based on an independent survey from a vast sample of more than 25,000 U.S. customers, who were asked whether they would recommend brands to friends or family, as well as assess brands in the following areas: quality of communication, professional competence, range of services, customer focus, and accessibility.