Forbes Customer Experience All-Stars

Forbes Customer Experience All-Stars

We are truly humbled to be ranked the highest in the brand category for hotels in Forbes’ List of Customer Service All-Stars 2024. HundredX collected more than 4 million pieces of customer feedback across 3,100+ brands to identify the 300 best-in-class brands that ranked highest in quality, service, and treatment of customers. We are honored to be #12 on the list. Thank you to our loyal guests for putting your trust in Drury Hotels.

Forbes 2024 America’s Best Customer Service

Best Customer Service 2024

We are truly honored to be ranked the highest in the brand category for hotels in Forbes' list of Best Customer Service 2024. Forbes partnered with HundredX, a data analytics company to survey 201,000 U.S. residents who provided 4.2 million ratings on more than 3,000 brands. Survey participants were asked to rate brands on people, speed, services, and resolution. The top 300 brands made it to Forbes' first-ever list of the Best Customer Service, with Drury Hotels coming in at 56.

Forbes 2024 America’s Best Midsize Employers

America’s Best Midsize Employers

Drury Hotels is honored to be recognized by Forbes as one of America’s Best Midsize Employers in 2024! The list was compiled by surveying approximately 170,000 American employees working for businesses with more than 1,000 employees. Survey respondents were asked if they would recommend their employer to others, and were given the chance to rate other employers in their respective industries.

America's Greatest Workplaces for Diversity'

America's Greatest Workplaces for Diversity

We are honored to be recognized by Newsweek as one of America’s Greatest Workplaces for Diversity in 2024. The list was compiled based on 1.5 million reviews from diverse employees in the U.S. on corporate culture and working environments. This recognition follows our mission of fostering a positive work environment of belonging.

2024 Tripadvisor Travelers' Choice Award

2024 Travelers’ Choice

We are proud to share that the majority of our eligible hotels received the 2024 Tripadvisor® Travelers’ Choice Award. Travelers’ Choice award winners rank among the top 10% of listings on Tripadvisor. This award recognizes hospitality businesses that received consistent, frequent and positive guest reviews on Tripadvisor during the past 12 months.