Drury Hotels Company, LLC (“Drury,” “we,” “us,” and “our”) cares about your privacy. This Privacy Policy (“Policy”) describes how Drury collects, uses, and discloses Personal Information that is collected by Drury, including its subsidiaries, affiliates, and any individual hotel property or website, social media page, application, feature, widget or other online service that is owned or controlled by Drury and that posts a link to this Privacy Policy, through your communications with us, and when you make reservations or stay as a guest at one of our hotels (collectively, our “Services”).
This Privacy Policy does not cover information collected in connection with our branded credit cards. Please click here to review the Privacy Notice applicable to the Drury Rewards Credit Card.
If you are a california job applicant, please review our California Applicant Privacy Notice.
By using our Services or otherwise providing Personal Information to us, you agree to our Terms Of Service and our privacy practices as described in this Policy.
As used in this Policy, “Personal Information” means information that, alone or in combination with other information, identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you. Personal Information does not include information that is anonymized such that you cannot be identified through the information whether alone or in combination with other information.
Within the past 12 months, we collected the following categories of Personal Information. Note that the Personal Information we collect about you may vary depending on the nature of your interactions with us and may not include all of the examples listed below.
| Category of Personal Information | Purposes for Collection |
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| Identifiers and personal records, including real name, alias, signature, postal address, telephone number, unique personal identifier, online identifier, IP address, email address, account name, driver’s license number, passport number, or other similar identifiers, credit card number, debit card number, or other financial information. This category includes the information described in Cal. Civ. Code § 1798.80(e). |
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| Commercial information, including records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. |
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| Characteristics of protected classifications, including age and date of birth, military or veteran status, disability. |
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| Internet or other electronic network activity information, including browsing history, search history, and information regarding your interactions with our websites, applications, or advertisements. Geolocation data inferred from your IP address. |
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| Audiovisual information |
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| Professional or employment-related information |
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| Inferences used to create a profile reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. |
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| Personal Information provided by you that reveals your driver’s license, state identification card, or passport number. This category may be considered “sensitive” under some state privacy laws. |
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| Personal Information provided by you that reveals your account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account. This category may be considered “sensitive” under some state privacy laws. |
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| Precise Geolocation (location within 1,850 feet). This category may be considered “sensitive” under some state privacy laws. |
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In addition to the uses shown above, we may use, and disclose Personal Information as required by law, regulation or court order; to respond to governmental and/or law enforcement requests; to identify, contact or bring legal action against someone who may be causing injury to or interfering with our (or others’) rights or property; to support any actual or threatened claim, defense or declaration in a case or before any jurisdictional and/or administrative authority, arbitration or mediation panel; or for other purposes described in any other privacy notice or with your consent. Additionally, we may use and disclose Personal Information to third parties in connection with a sale, assignment, merger, reorganization, or other corporate transaction relating to all or part of our business.
We collect the categories of personal information listed above from a variety of sources, including:
We use cookies and other tracking technologies (such as web beacons) to collect and store information about your interactions with our Services, including information about your browsing behavior. Drury works with network advertisers, ad agencies, analytics service providers, and other vendors to provide us with information regarding traffic on the Services (including pages viewed and the actions taken when visiting our websites), to serve our advertisements online, and to provide us with information regarding the use of the Services and the effectiveness of our advertisements. Our service providers and partners may collect certain information about your visits to and activity on the Services and other websites and services and may use this information to target advertising to you.
Cookies are small files that a website transfers to your device through a web browser that enable the site’s or a third party’s systems to recognize your device and capture and remember certain information. Web beacons (also known as tracking pixels) are tiny graphics embedded invisibly on a webpage or in an email that may be used to deliver or communicate with cookies, to count users who have visited certain pages, and to understand usage patterns. In general, our website uses cookies and other tracking technologies as follows:
Cookies vary in how long they last. “Session cookies” terminate shortly after you terminate your internet session. “Persistent cookies” are stored on your device until a set expiration date. We use both session cookies and persistent cookies on our website.
We use Google Analytics to collect data about traffic to our website, to deliver advertisements when you visit other websites, and to share data about traffic to our website with Google and other Google Analytics program participants. Additional information about how Google Analytics collects and shares data when you visit this website is available at http://www.google.com/analytics/learn/privacy.html. You can opt-out of Google Analytics by installing the Google Analytics opt-out browser add-on: https://tools.google.com/dlpage/gaoptout.
We may offer interactive chat features on our websites for customer service purposes. When you participate in the interactive chat, either with a virtual or live agent, the contents of the chat may be captured and kept as a transcript. By using these features, you understand that our vendors may process the information obtained through the feature to provide the service on our behalf.
Although we may use a variety of vendors to perform advertising services, some of these companies are members of the Network Advertising Initiative (“NAI”) or the Digital Advertising Alliance (“DAA”) Self-Regulatory Program for Online Behavioral Advertising. You may want to visit https://thenai.org/opt-out/, which provides information regarding targeted advertising and the “opt-out” procedures of NAI members. You may also want to visit http://www.aboutads.info/choices/, which provides information regarding targeted advertising and offers an “opt-out” by participating companies in the DAA Self-Regulatory Program.
We use Google Analytics to collect data about traffic to our website, to deliver advertisements when you visit other websites, and to share data about traffic to our website with Google and other Google Analytics program participants. Additional information about how Google Analytics collects and shares data when you visit this website is available at http://www.google.com/analytics/learn/privacy.html. You can opt-out of Google Analytics by installing the Google Analytics opt-out browser add-on: https://tools.google.com/dlpage/gaoptout.
If you are accessing the Services through an application (i.e., on a mobile phone or tablet) you can download the AppChoices application from your device’s application store (i.e., Google Play, Apple App Store, and Amazon Store). This DAA application allows participating companies to offer an opt-out of customized advertisements that are based on predictions about your interests generated from your application usage. For more information, visit http://www.aboutads.info/appchoices.
We also use Microsoft Clarity, which may collect your Personal Information when using our website. Microsoft collects this data to provide Microsoft Advertising. For more information on how Microsoft uses your personal data please visit: https://privacy.microsoft.com/en-us/privacystatement.
If you do not want to have cookies placed on your device, you should adjust your settings within our cookie preference center [link] or set your browser to refuse cookies before accessing our website. Please review your browser’s Help menu for instructions or visit https://cookiepedia.co.uk/ for more information about cookies.
An “Unsubscribe” button will be provided at the top or bottom of each email communications sent by Drury so that you can opt-out. However, we may continue to send transaction-related emails regarding reservations, programs or services you have requested in response to such request. We may need to send you certain communications regarding the Drury programs and services and you will not be able to opt out of those communications – e.g., communications regarding updates to our Terms of Service or this Privacy Policy.
You have the choice to opt-in to receiving text messages and alerts on the mobile phone number(s) you share with us. You do not have to opt-in to text messages and alerts to use and enjoy our products or services. If you opt-in, standard text messaging charges may apply. You may choose to opt-out from our text messages and alerts at any time. To directly opt-out, send us a text message from your mobile phone with the word STOP, STOP ALL, END, QUIT, CANCEL or UNSUBSCRIBE, and we will unsubscribe you from text communications.
You are responsible for maintaining and updating, as applicable, your account registration data with current, accurate, and complete information. You may view, update, delete, and/or edit the registration data you have provided to Drury by logging in to your account and going to “My Profile” section, and following the appropriate instructions.
Certain mobile app features may require access to certain information from your device. Depending on the app and its permission settings, the app may have access to your Photos/Media/Files/Storage (allowing the Apps to access the contents of files on your device). You can change your mobile app permissions at any time through your device.
Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. Drury does not alter its practices when it receives a “Do Not Track” signal from a visitor’s browser.
The security of all Personal Information provided to Drury is important to us. At no cost to you, we employ commercially reasonable security methods and technologies to help secure your Personal Information. However, no data transmission over the Internet or storage of information can be guaranteed to be 100% secure. As a result, while Drury strives to protect your Personal Information, we cannot ensure or warrant the security of any information you transmit to Drury, and you do so at your own risk. You are responsible for maintaining the secrecy of your passwords. If you have reason to believe that your passwords or Personal Information are no longer secure, please promptly notify Drury as provided in Section 16 below.
Our Services are neither intended for, nor targeted to, children under the age of 18. We do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and you believe that your child under the age of 18 has provided us with personal information, please contact us at dataprivacy@druryhotels.com, and we will delete such information in accordance with the Children’s Online Privacy Protection Act (“COPPA”) and other applicable laws.
Our Services may contain links to other websites, including to our Drury branded credit card partners, for your convenience and information. Drury does not control these third-party websites or their privacy practices, which may differ from those set out in this Privacy Policy. Drury is not responsible for the privacy practices of third-party sites and does not endorse or make any representations about the third parties’ website privacy practices. Any Personal Information you choose to provide to unrelated third parties is not covered by this Privacy Policy. Drury encourages you to review the privacy policy of any company or website before submitting your Personal Information.
We keep the categories of Personal Information described above for as long as necessary or permitted for the purposes described in this Policy or otherwise authorized by law. This generally means holding the information for as long as one of the following apply:
Where Personal Information is used for more than one purpose, we will retain it until the purpose with the latest period expires. For more information about our retention policies, please contact us using the contact details below.
We may disclose each of the categories of Personal Information we collect to our service providers, contractors, and affiliates for business purposes as follows:
Although we do not sell Personal Information in exchange for money, some of the ways in which we share Personal Information for targeted advertising may be considered “sales” or “sharing” under US state privacy laws. The chart below shows the categories of Personal Information we share for purposes of targeted/cross-context behavioral advertising or otherwise “sell” for non-monetary consideration. We do not have actual knowledge that we sell or share the Personal Information of consumers under 16 years of age.
| Category of Personal Information | Categories of Third Parties to which Information was Sold or Shared | Purposes for Selling / Sharing |
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If you are a resident of California, you have the right to submit certain requests relating to your Personal Information as described below. To exercise your rights, please submit a request through our webform and select “Privacy Request” or call us at 1-888-324-1851. To opt out of sales and sharing of Personal Information, please see the instructions below. Please note that, if you submit a request to know, request to delete, or request to correct, you will be asked to provide 2-3 pieces of Personal Information that we will match against our records to verify your identity.
You may designate an authorized agent to make a request on your behalf; however, you will still need to verify your identity directly with us before your request can be processed. An authorized agent may submit a request on your behalf using the webform or toll-free number listed above.
You have the right to know what Personal Information we have collected about you, which includes:
You have the right to request that we delete Personal Information we collected from you, subject to certain exceptions. Where we use deidentification to satisfy a deletion request, we commit to maintaining and using the information in deidentified form and will not attempt to reidentify the information.
If you believe that Personal Information we maintain about you is inaccurate, you have the right to request that we correct that information.
You have the right to opt out of the sale of your Personal Information, and to request that we do not share your Personal Information for cross-context behavioral advertising. To opt-out, please click here. If you choose to use a browser-based opt-out signal such as the Global Privacy Control (GPC), you will only be opted out of online sales or sharing of Personal Information that take place using cookies and other similar technologies, and will need to turn it on for each browser you use. To submit a request to opt out of other types of sales and sharing, please use our webform and select “Privacy Request.”
We do not use or disclose Sensitive Personal Information for purposes to which the right to limit use and disclosure applies under the California Consumer Privacy Act.
If you choose to exercise any of your privacy rights under the California Consumer Privacy Act, you also have the right not to receive discriminatory treatment by us.
Consumers who reside in Colorado, Montana, Texas and Virginia have the right to submit requests relating to their Personal Information as described below. To exercise your rights, please submit a request through our webform and select “Privacy Request” or call us at 1-888-324-1851. To opt out of targeted advertising, please click here. Please note that we may need to authenticate your identity before your request can be processed. For authentication, you will be asked to provide 2-3 pieces of Personal Information that we will match against our records.
You have the right to confirm whether we are processing your Personal Information, to access your Personal Information, and to obtain a copy of Personal Information you provided to us in a portable format.
You have the right to request that we correct inaccuracies in your Personal Information, taking into account the nature of the Personal Information and our purposes for processing it.
You have the right to request that we delete your Personal Information, subject to exceptions.
You have the right to opt out of the following uses of your Personal Information: (a) targeted advertising; (b) the sale of Personal Information; and (c) profiling in furtherance of decisions that produce legal or similarly significant effects concerning your economic situation, health, personal preferences, interests, reliability, behavior, location, or movements. We do not sell Personal Information in exchange for money or engage in practices that qualify as profiling producing legal or similarly significant effects under applicable state privacy law. To opt out of targeted advertising and/or non-monetary “sales” of Personal Information, please submit a request as outlined above. If you are an authorized agent submitting an opt-out request on behalf of a consumer where allowed by state law, please use the webform or toll-free number listed above. We use commercially reasonable efforts to authenticate the identity of the consumer to whom the request relates and the authorized agent’s authority to act on the consumer’s behalf.
Sometimes we are unable to process requests relating to your Personal Information, in which case, your request will be denied. If your privacy rights request has previously been denied by us and you believe we denied it in error, you may appeal for reconsideration of your request using our webform or toll-free phone number.
The Drury Rewards Program offers benefits to members that are intended to reward their loyalty to our brand. The value of the Drury Rewards Program benefits to its members varies as individual members take advantage of the program benefits to varying degrees. For example, Drury Rewards members earn 10 points for every $1 they spend on their room during qualifying individual stays. Members may also earn points for group stays. Members receive access to an exclusive rate when rooms are booked online at DruryHotels.com, and may redeem rewards points for future stays, retail and restaurant gift cards, charitable contributions, and more. Participating in the Drury Rewards Program is completely optional, and is subject to the Drury Rewards Rules and Regulations. You may opt in by signing up here.
We collect the following categories of Personal Information to operate the Drury Rewards Program:
We estimate the value of a Drury Rewards member’s Personal Information to Drury, solely for the purposes of the California Consumer Privacy Act, to be equal to relevant expenses related to the collection and storage of the Personal Information used to administer the Drury Rewards program.
If you no longer wish to participate in the Drury Rewards Program, you may cancel your membership in the Program at any time by sending written notice of cancellation to Drury Hotels Company, LLC, Program Help Desk, P. O. Box 910, Cape Girardeau, MO, USA 63702-0910 or by emailing the Program Help Desk at DruryRewards@druryhotels.com.
Consumers who reside in Canada have the right to submit requests relating to their Personal Information as described below. To exercise your rights, please submit a request through our webform and select “Privacy Request” or call us at 1-888-324-1851. Please note that we may need to authenticate your identity before your request can be processed. For authentication, you will be asked to provide 2-3 pieces of Personal Information that we will match against our records.
You have the right to request access to your Personal Information.
You have the right to request that we correct inaccuracies in your Personal Information, taking into account the nature of the Personal Information and our purposes for processing it.
You have the right to request that we delete your Personal Information, subject to exceptions.
Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. Please note that if you withdraw your consent we may not be able to provide you with a particular service. We will explain the impact to you at the time to help you with your decision.
The purpose of this section is to notify Colorado consumers of how we use Personal Information in connection with the Drury Rewards Program. You have the right to delete your Personal Information associated with your Rewards account, however if you delete your Personal Information, we will be unable to link your rewards to your account, and therefore you will be unable to receive benefits from the Program.
Operation of our loyalty program does not involve the disclosure of Personal Information to third parties or data brokers.
For more information about how we process your Personal Information, please see the other sections of our Privacy Policy.
Drury Hotels Company, LLC, the Services and all of our hotels are based in the United States. In some instances your Personal Information may be transferred to, stored, or processed in countries or provinces outside of your place of residence, including in the United States. Consequently, your Personal Information may be accessible to law enforcement or government authorities pursuant to a lawful request. By providing information to Drury, you consent to the transfer, storage, and processing of your Personal Information in these locations. You may contact us at the contact information below for further information on our data transfer practices.
Drury reserves the right to change or modify this Privacy Policy in its discretion at any time and will notify you of material changes by posting the changed or modified Privacy Policy on our website. We may also provide notice to you in other ways in our discretion, such as through contact information you have provided. Any changes will be effective immediately upon the posting of the revised Privacy Policy unless otherwise specified, and your continued use of the website after the effective date of the revised Privacy Policy (or such other act as specified in the revised Privacy Policy) will constitute your consent to those changes.
If you have any questions about how we handle your Personal Information, please contact us at:
Phone: 1-888-324-1851
Email: dataprivacy@druryhotels.com