Pets are accepted at all Drury Hotels, if state and local laws permit. State guidelines for service animals apply, but service animals are free of charge at all Drury Hotels and are welcome in any area frequented by their owners. Rooms with pets (which may only include dogs and cats) will be charged a daily cleaning fee of $25 per room plus tax at all Drury and Pear Tree Inn by Drury hotels. Drury Hotels allows up to two pets per room. Pets are not allowed in any of the public areas of the hotel: dining area, lobby, pool and spa, fitness center, meeting rooms, etc. Pets should be leashed or in a pet carrier when traveling to and from guest room, and they cannot be left alone in guest rooms for more than 30 minutes. This is strictly enforced from 10 pm to 8 am, when they cannot be left alone at all. Housekeeping services will not be provided while pets are left unattended in guest room, and guests will be responsible for any damages or noise complaints pets may cause. At check-in, guests traveling with pets will be asked to read and sign our "Pet Owner Letter.” Pet waste bags are provided to clean up after pets outside.
We accept American Express, Diners, Discover/Novus, MasterCard and Visa credit cards. We also accept gift certificates issued by Drury Hotels and cash with credit card verification. While we accept cash, we do require a photo ID and a valid credit card to guarantee the room. Checks, credit card-issued prepaid gift cards or cards without the guest name printed on the card are not accepted.
Are debit cards accepted at Drury Hotels? Yes – when using a debit card for room payment, the funds for the entire stay will be removed from your account at check-in. Do you charge my credit or debit card at the time I make my reservation? We request a credit or debit card number at the time of booking to secure and guarantee your reservation. Payment for your room will need to be presented at check-in.
Is there a surcharge to use your credit card for payment? At this time, we have no plans to add a surcharge to credit card transactions, but we do reserve the right to do so in the future.
What if I need a refund on my debit card? If you used a debit card and need a refund, please allow up to 30 days for your bank to complete the refund transaction and for you see the amount credited in your account. Please note, Drury Hotels is not responsible for refunding any charges generated by the card issuing bank that may result from the use of debit cards.
With Express Check-Out, guests can check out of the hotel without visiting the front desk. Guests paying with a credit card, debit card or cash will receive an emailed receipt on the expected morning of departure to the email address on the reservation. You may choose to accept this receipt as your final bill – we ask to simply leave the room key(s) in the room upon departure. If you prefer a paper receipt or would like your receipt sent to a different email address, please let us know during your stay. If there is no email on file or you request a paper receipt, one will be delivered to your door the morning of your expected departure. Please note, guests paying with a direct bill account, tour groups, special promotional packages and reservations booked through websites other than DruryHotels.com are not eligible for an Express Check-Out and are asked to stop by the front desk to check out of the room.
Yes! Our website keeps a record of your future and past stays so you can easily view and print confirmations and receipts. Log into your profile or search for your stays. Once you've found your reservation, click the “Print” link.
A 10% travel agent commission is paid for room nights stayed as a result of a reservation made by a travel agent. Commissions are payable on sleeping rooms unless the rate is specified as net, non-commissionable but are not paid on meeting rooms. Travel agent commissions are paid on a maximum of 30 nights, and any additional nights are not included in the commission payment. Commissions are paid within 45 days from date of stay. For commission issues, please contact the Travel Agent Commission Department at 573-334-8281.