Effective Date: July 3, 2023
Drury Rewards® is a rewards program offered by Drury Hotels Company, LLC for Drury customers. For purposes of these rules and regulations, the terms “Drury”, “we”, “us” and “our” refer to Drury Hotels Company, LLC, its subsidiaries, owners, affiliates, officers, directors, partners, employees and agents. Drury Rewards is the “Program”. The terms “you,” and “your” apply to you as a participant in the Program. The term “Account” refers to your rewards account and the term “Points” refers to the points earned in the Program. The “Participating Drury Hotels” are Drury Inns®, Drury Inn & Suites®, Drury Plaza Hotel®, and Pear Tree inn by Drury®. These terms and conditions are “Program Rules”.
Drury reserves the right to add, modify, suspend, or change the Program Rules, the structure for earning awards (“Awards”, or individually “Award”) and Award levels at any time without notice, even though such changes may affect the value of Points, or the ability to obtain certain Awards. Drury may run promotions from time to time that provide enhanced benefits to eligible participants. Drury reserves the right to add or remove hotels from participation in the Program at any time without notice. Drury also reserves the right to assign or transfer its rights or obligations under the Program without notice. Drury reserves the right to end the Program with 180 days’ notice. This means that your ability to receive additional points and claim Awards can be terminated 180 days after notice of termination is given. You do not acquire property rights in Points transferred to your Account.
You should check the date at the top of these Program Rules and review any additions, modifications, suspensions or changes found in updated Program Rules carefully. If you choose to remain in the Program once updates are posted, you agree to be bound by the updated Program Rules, which supersede and replace all prior Program Rules.
You are responsible for understanding and complying with the Program Rules and maintaining your Account’s security. Drury is not responsible for unauthorized Account access or activity, including reimbursement of Points or other damages. You must report unauthorized or fraudulent activity to Drury promptly and provide any requested information and cooperation.
Membership in the Program is free and available to you if you: (a) are an individual age 18 or over (b) submit required enrollment data, (c) meet Drury’s eligibility requirements, and (d) have not previously been terminated from the Program (this does not mean, however, that you may not rejoin if your membership was terminated for inactivity and you otherwise meet eligibility requirements).
To enroll in the Program, individuals can apply at the front desk of any Participating Drury Hotel or online at www.druryrewards.com. You must provide your legal name matching your government-issued photo identification and a valid email address when you apply. To create and maintain an Account, you must also complete a member profile. Your member profile will contain information such as your home address and phone number. The information you provide in your application and member profile must be accurate.
Account specific information will be sent by email to the primary email address in your Account. By applying for membership, providing a mobile number, e-mail address, and/or physical address, you agree to receive e-mails, texts and mail from Drury and Program providers about the Program. You are responsible for updating and keeping current all information that you provide us and agree that we may rely upon the information that you provide without need for other verification.
You are limited to one Account and only one name may be used on an Account. Individuals must enroll separately and may not pool or combine Points with other members, including your spouse or family members.
Drury employees are not eligible to participate in the Program. In addition, travel agents and individuals who are prohibited by their company are not eligible to participate in the Program. It is your responsibility to comply with your company’s ethics compliance policy concerning travel programs.
You will earn ten (10) points for each dollar paid for your hotel room rates at a Participating Drury Hotel. Points are earned on standard and most discounted room rates. Points are not earned on payments such as taxes, meeting room charges, telephone charges, catering, restaurant, parking, laundry/valet and other incidental charges. No Points will be earned for ineligible rates and/or stays, including the following: certain contracted rates, wholesale/tour operator packages, travel agency discount rates, complimentary rooms, travel agent rates, employee rates, group tours, and third-party website bookings (irrespective of rate paid or statements by third parties). Qualifying room rates, Point levels and Point caps are subject to change by Drury.
If your hotel charges are billed directly to a company, you are eligible for Points for your hotel room rate only. You must comply with your company and clients’ requirements and policies when traveling on business, receiving Points and participating in the Program.
You may earn Points on the room you occupy, and a maximum of two additional rooms, if: (i) you stay in one of the rooms and (ii) you pay all eligible charges for all rooms.
To earn Points for your stays at a Participating Drury Hotel, you should provide your membership number at reservation or check-in. If you do not have your membership number with you at the time of check-in, you should provide the Participating Drury Hotel your government-issued photo identification. No Points will be issued to you if (1) the name on your government-issued photo identification does not match the name on the Account, (2) Drury is not paid for the accommodations, or (3) your membership number is not provided by you to the Participating Drury Hotel prior to check-out. In most cases, Points will be electronically transferred to your Account within seventy-two (72) hours of your check-out. Points are not earned for stays occurring before your Program membership. Earning points is considered program-related activity (please see Additional Program Rules and Regulations for details).
You may also earn five (5) Points for each dollar paid for rooms you book for select corporations, government entities, tour operators/tour groups, associations, and social groups (“Group Stays”). In addition, if you stay at a Participating Drury Hotel during a Group Stay, you may earn ten (10) points for each dollar paid for your room rate. Points received for Group Stays (or for your stay during a Group Stay) may be earned on standard and most discounted room rates. Points may not be earned on payments such as, meeting room charges, telephone charges, catering, restaurant, parking, laundry/valet, incidental charges, commissions, rebates/subsidies, and housing company or third-party management company fees. The maximum number of Points that you may earn for a single Group Stay is 100,000 Points.
To qualify as a Group Stay, the select corporation, government entity, association, or social group must consume at least ten (10) rooms on at least one (1) room night during the stay.
Points will not be earned for the following rates and/or stays which are excluded from the definition of Group Stay: wholesale rates and packages, travel agency discount rates, complimentary room rates, travel agent rates, employee rates, reservations that include an IATA or ARC number, and third-party website bookings (irrespective of rate paid or statements by third parties), certain rebated rates and/or commissionable rates, and select discounted and contracted rates.
You will not receive Points for a Group Stay if: (1) the name on your government-issued photo identification does not match the name on your Account, (2) the Group does not consume at least ten (10) rooms on at least one (1) room night during the stay; (3) Drury is not paid for the accommodations, or (4) your membership number is not included in a fully executed contract governing the terms of the Group Stay. In most cases, Points earned for Group Stays are electronically transferred to your Account within seventy-two (72) hours of the last guest within the group checking out and after the group’s departure date has passed. Earning points within a group stay is considered program-related activity (please see Additional Program Rules and Regulations for details).
If all other Program rules are met, a member employed by approved third-party travel management companies who book Group Stays within the scope of their employment (“Member/Planner”) may earn five (5) Points for each dollar paid for that Group Stay. You are responsible for compliance with your employer’s requirements regarding your participation in this Program. Point accrual may be disclosed by Drury to your employer and/or clients. You agree to indemnify, defend and hold Drury harmless from any liability, costs, claims and/or damages relating to your receipt of Points under this Program. For Group Stays booked by or through third-party travel management companies, Points may not be earned on dollars paid for taxes, meeting room charges, telephone charges, catering, restaurant, parking, laundry/valet, incidental charges, commissions, rebates/subsidies, and housing company or third-party management company fees.
For Group Stays booked through an approved travel management company, Points may be earned by either a member or a Member/Planner. However, Points will not be provided to both a member and a Member/Planner, or multiple members, for the same Group Stay without Drury’s written pre-approval. To request pre-approval for more than one member to receive Points for the same Group Stay, contact your Drury group sales representative.
All other restrictions and requirements included in these Program Rules apply to the accrual of Points under this Section of the Program.
You may also earn Points each time you use your Drury Rewards Visa Card to make Net Merchandise Purchases. A “Net Merchandise Purchase” is a purchase of merchandise or services on the Drury Rewards Visa Card, less any returned merchandise credits posted to the Drury Rewards Visa Card.
Points for use of your Drury Rewards Visa Card are earned in the following ways
Points earned for use of your Drury Rewards Visa card are transferred to your Account within sixty (60) days of your check-out provided the Account is in good standing and you are in full compliance with the rules and regulations of the issuer of the Drury Rewards Visa Card. Earning points is considered program-related activity (please see Additional Program Rules and Regulations for details).
Drury employees may not acquire a Drury Rewards Visa Card.
In addition to Drury Rewards, Drury offers the Drury Rewards® Business Program. The Drury Rewards Business Program rewards eligible Drury customers who book a high volume of room nights for multiple, unique travelers.
You may be a member of either the Drury Rewards Program or Drury Rewards Business Program, however you may not, under any circumstance, participate in both the Drury Rewards Program and Drury Rewards Business Program simultaneously.
If you are interested in learning more about Drury Rewards Business, visit druryhotels.com/druryrewards/business or contact your Drury sales representative.
Points can be redeemed for: (a) free nights at Participating Drury Hotels, (b) retailer gift cards, (c) incentive miles in designated airline frequent flyer programs, (d) making a charitable contribution, or (e) other awards that may be subsequently added. All Awards are transferable.
You can redeem points transferred to your Awards by following the redemption procedures specified in this Membership Guide. All Awards are subject to modification, availability and where applicable, the terms and conditions of the issuing vendor or service provider, including, but not limited to, expiration dates and restrictions on usage. By requesting any Award, you acknowledge and agree that you are eligible to receive such Award under applicable law, policies and requirements. Redeeming points is considered program-related activity (please see Additional Program Rules and Regulations for details).
To redeem Points for free nights, you must make reservations for your travel only through Drury in the manner specified in these Program Rules. To redeem Points for retailer gift cards, airline mileage or a charitable contribution you must redeem your Awards through www.druryrewards.com. Before a request form can be submitted, the minimum number of Points must be available in your Account.
Once an Award (other than a free night reservation) has been issued, neither Drury, its designated agents nor the respective vendors will take it back, exchange it, or re-credit your Account. Drury will not be liable if any Award supplier dishonors awards, unless such dishonor is due solely to Drury's sole negligence. In such case, Drury's only obligation will be to re-credit your Account, and Drury will not be liable for consequential, punitive or any other damages or costs.
Award retailer gift cards will be sent to you electronically via email. Please allow 2-4 weeks for delivery. Drury and the Award suppliers will not be responsible for, and will not replace, Awards, Award Certificates, or correspondence which are lost or delayed in shipping or which are damaged, stolen or destroyed.
A free night Award may be redeemed for a future reservation at any Participating Drury Hotel with availability. Points required for the free night vary by hotel, dates of stay, and room type selected. Sufficient Points for the free room night must be in your Account at the time the reservation is made. No partial redemption will be honored. Free night Awards are transferable and may be given as gifts. Points cannot be redeemed in conjunction with packages, promotions, or any other special offers.
The free night Award covers only room charges and occupancy taxes based on the room rate. Meeting room charges, telephone charges, catering, restaurant, retail outlets, parking, laundry/valet and other incidental charges are your responsibility, and a credit card, debit card or cash deposit may be required to cover these amounts. A free night Award will be deemed fully used once the stay has commenced and no refunds or credit will be issued.
You may redeem Points for a free night may by calling the Drury Reservation Center at 1-800-DRURYINN any time prior to check-in on the date of your arrival. Please have your membership number available. A confirmation number will be entered on the reservation, notifying the Participating Drury Hotel of the free room. Redemptions may also be made online from www.druryrewards.com or through a Drury mobile application, any time prior to check-in on the date of your arrival. To redeem points online or through a Drury mobile application, you must have a valid member profile and password. A confirmation number will be entered on the reservation, notifying the Participating Drury Hotel of the free room. The guest using the free night must present a photo ID and the reservation confirmation number provided by Drury when checking in at the Participating Drury Hotel. Any changes or cancellations to the free night reservation must be made prior to 12 pm the day prior to your arrival, local time. Points will be restored to your Account within two (2) business days after a cancellation number is assigned.
Points may be redeemed for Award gift cards from participating merchants’ retailers. The Award gift card may be used to purchase products and services from participating merchants’ retailers. All retailer Award gift cards must be redeemed in accordance with the procedures specified on the gift card.
Award gift cards are issued in USD and may not be valid outside the United States. Award gift cards are subject to the terms and conditions of the issuing vendor.
If you choose to redeem points for retailer gift cards, you may do so only by accessing www.druryrewards.com. Retail gift cards are issued electronically and an email address will be required. Once you select a particular award, the gift card will only be delivered to your email address on file with Drury, which will be verified at the time of redemption. In most instances, delivery will occur within approximately 2-4 weeks of redemption.
Once points are deducted from your Account for a retail gift card, changes, re-issuance or re-credit of Points is not allowed.
You may redeem Points in your Account for airline mileage with American Airlines AAdvantage® Miles, United Mileage Plus® Reward Miles®, or other participating airlines that may be added.
You may redeem Points for airline frequent flyer mileage by accessing www.druryrewards.com. Please have your username, password and frequent flyer number available. Airline miles are issued electronically and an email address will be required. Please allow at least four (4) weeks for mileage deposit.
Points that are redeemed for airline mileage with a participating airline are subject to all the terms and conditions of the airline's frequent flyer program and to Drury's agreement with the respective airline.
Once Points for airline miles are redeemed, changes, re-issuance or re-credit of Points is not allowed.
You may redeem points in your Account as a charitable contribution to the American Red Cross (ARC) by accessing www.druryrewards.com. All point balances will be verified before contributions to the ARC are processed. You must have your username and password available.
Minimum point redemption by you is 15,000 Points which equals a $50 (US) donation to the ARC. Donated Points are not tax deductible.
Once Points are deducted from your Account for ARC donation, changes, re-issuance or re-credit of Points is not allowed.
Drury may from time-to-time offer “bonus” Points or Awards, partnership programs or promotional incentives for use by eligible members. Such offers are not a part of the Program’s formal Award structure and may be temporary. Drury reserves the right to modify or eliminate such offers at any time. These offers are void where prohibited by law. At no time may you transfer, assign, sell, purchase, redeem, broker, or barter Points recorded in your Account or Awards for cash of other consideration. Points and Awards have no cash value and are void if transferred, assigned, sold, purchased, brokered, or bartered in violation of Program Rules. Points do not have a fixed value. In addition, such actions may result in termination of your Account, regardless of whether or not the transaction is completed. Violators will be liable for damages and litigation costs, including Drury’s attorney’s fees incurred in enforcing this Program Rule.
By applying for membership in the Drury Rewards Program, you agree to the Program Rules and acknowledge that: (i) the Program is not mandatory in order to purchase accommodations at a Participating Drury Hotel; (ii) all transactions and activities relating to the Program will be deemed to take place exclusively in the state of Missouri, United States of America, regardless of where you may be located or reside or the location of any Participating Drury Hotel; (iii) all monetary amounts and fees relating to such transactions will only be expressed and processed in US dollars and Drury is not responsible for exchange rate fluctuations that may affect the value that you receive in any other currency; and (iv) your credit card company or bank may charge you fees or charges related to your transaction as a member and you will solely be responsible for such fees and charges.
Any disputes arising out of or related to the Program or these Program Rules will be governed by, construed and enforced in accordance with the laws of the State of Missouri, without regard to its conflicts of law rules. The exclusive jurisdiction for any claim or action arising out of these Program Rules or the Program may be filed only in the state or federal courts located in Cape Girardeau, Missouri.
THE TERMS AND THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION, WHICH MAY BE ENFORCED BY THE PARTIES.
YOU WAIVE A TRIAL BY JURY IN ANY ACTION OR PROCEEDING BETWEEN YOU AND DRURY ARISING OUT OF AND/OR RELATING TO THE PROGRAM.
NO CLASS ACTIONS:
YOU WAIVE ANY RIGHT TO PURSUE DISPUTES ON A CLASSWIDE BASIS. YOU AGREE THAT NO CLAIM OR DISPUTE ARISING OUT OF AND/OR RELATING TO THIS PROGRAM MAY BE JOINED WITH A CLAIM OR DISPUTE OF ANY OTHER PERSON OR ENTITY, AND YOU MAY NOT ASSERT A CLAIM IN A REPRESENTATIVE CAPACITY ON BEHALF OF ANYONE ELSE IN ANY LAWSUIT OR OTHER LEGAL PROCEEDING.
Fraud or abuse concerning the Program is subject to administrative and/or legal action by Drury, including, but not limited to, forfeiture of all recorded Points in your Account, cancellation of any Awards previously issued, and/or termination of your participation in the Program. Drury reserves the right to monitor your Account, at any time and without notice, for compliance with these Program Terms and the issuance of all Awards is subject to Drury's review of the redemption steps followed by you. Drury reserves the right to pursue legal action, which may also be pursued by governmental authorities.
Drury will not be liable for any act, omission, or negligence of any supplier of an Award under this Program, including, but not limited to, any air carrier, or retailer. Drury makes no representations or warranties of any kind, express or implied, regarding the Program or any service or merchandise furnished as an Award under the Program including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose, which are expressly disclaimed. Drury will not be responsible for any costs, damages, accident, injury, loss, expense, or inconvenience that may arise in connection with the use of or a defect in any such service or item. Any benefits, offering or the like relating to the Program shall not be construed as, or constitute a contract or otherwise establish a contractual relationship between Drury and you and these Program Rules are the sole contract between you and Drury regarding Program and Awards.
Receipt of points and redemption of Awards are subject to all applicable laws and regulations. Benefits and Awards may be subject to income or other taxes. Such taxes and all disclosures related thereto are your sole responsibility.
All questions or disputes involving the application or interpretation of the Program and the Program Rules will be decided by Drury in its sole discretion.
Address and other changes to your information must be made by calling the Program Help Desk or accessing www.druryrewards.com. When using www.druryrewards.com, a username and password must accompany all changes. Name changes must be made by contacting the Program Help Desk directly.
The Program is void where prohibited or restricted by law.
You may cancel your membership in the Program at any time by sending written notice of cancellation to Drury Hotels Company, LLC, Program Help Desk, P. O. Box 910, Cape Girardeau, MO, USA 63702-0910 or by emailing the Program Help Desk at DruryRewards@druryhotels.com. All unredeemed Points will be forfeited immediately and may not be reinstated or transferred. Drury may cancel your accumulated Points or cancel your Account at any time with immediate effect and without written notice, for any reason and in Drury’s sole discretion, including, if Drury believes you have:
The Program, Points, Awards and other related benefits and services are the sole property of Drury and are not your property. On termination of membership in the Program for any reason, all unredeemed Points will be forfeited. With the exception of accounts that have a co-branded Visa® credit card, if your Account has no program-related activity for the prior thirty-six (36) months, your Account will be considered “inactive” and all accrued points will be forfeited. Drury will not compensate or pay cash for any forfeited or unused points. If your account has no program-related activity for an additional twelve (12) months, for a total of forty-eight (48) months of no program-related activity, the account will be closed. Subsequent re-enrollment into the Program does not entitle that individual to reinstatement of forfeited points.
For accounts that have a co-branded Visa® credit card, if your account has no program-related activity for the prior thirty-six (36) months, your Account will be considered “inactive”, and all accrued points will be forfeited. Drury will not compensate or pay cash for any forfeited or unused Points.
For the avoidance of doubt, “program-related activities” include the following activities:
Drury's waiver of any breach of the Program Rules will not constitute a waiver of any other prior or subsequent event involving these Program Rules. Drury's failure to insist upon strict compliance with these Program Rules by you or any other member will not be deemed a waiver of any rights or remedies that Drury may have against you. Drury may waive compliance with these Program Rules in its sole discretion. All interpretation of Program Rules is at the sole discretion of Drury.
IN NO EVENT WILL DRURY OR ANY DRURY PARTICIPATING DRURY HOTEL BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH THE PROGRAM OR THESE PROGRAM RULES.
For questions regarding the Program or these Program Rules, please contact the Program Help Desk at 1-800-325-0581, open Monday - Friday 7am - 8pm, Saturday 8am - 7pm and Sunday 10am - 7pm (CST), excluding holidays or email DruryRewards@druryhotels.com.
If you have any questions regarding the Program, visit the Drury Rewards Frequently Asked Questions page at www.druryrewards.com.