For the ninth consecutive year, Drury Hotels Company ranked "Highest in Guest Satisfaction Among Mid-Scale Hotel Chains" in the J.D. Power 2014 North America Hotel Guest Satisfaction Index StudySM, released today.
Drury ranked highest in the midscale category with a score of 855, which is 20 points higher than the nearest competitor. Additionally, that score ranked Drury Hotels as third highest overall in the hotel industry.
"To receive this prestigious award for the ninth consecutive year is quite an honor and is testimony to the continuing excellence of the Drury team," said Chuck Drury, President and CEO of Drury Hotels. "For more than 40 years, our guests have been our number one priority, and I extend my sincere thanks for their loyalty. I am extremely proud that our 4,800 team members have been recognized for their efforts."
The J.D. Power 2014 North America Hotel Guest Satisfaction Index Study is based on responses from 67,000 guests who stayed in a hotel June 2013–May 2014.
"As one of the few hotel systems that is 100 percent family owned and operated, we are able to provide a consistent level of quality, service and value at all of our hotels," said Eric Strand, Vice President of Operations. "Our team members take pride in taking care of every guest, every day."
Drury Hotels offer:
These inclusive amenities support the brand’s tagline, The Extras Aren’t Extra!®
About Drury Hotels Company
Drury Hotels Company is a Missouri-based, family-owned and operated hotel system with more than 130 hotels in 21 states. Founded in 1973, brands include Drury Inn & Suites®, Drury Inn®, Drury Plaza Hotel®, Drury Suites®, Pear Tree Inn by Drury®, as well as other hotels in the mid-priced hotel segment. Drury Hotels continues to provide exceptional value for business and leisure travelers with its many free amenities - The Extras Aren’t Extra®. For more information visitwww.druryhotels.com or call 1-800-DRURYINN. Join the conversation on Twitter @druryhotels or on Facebook.
Drury Hotels received the highest numerical score among mid-scale hotels in the proprietary J.D. Power 2006-2014 North America Hotel Guest Satisfaction Index StudiesSM. 2014 study based on responses from 67,145 guests measuring 16 mid-scale hotels and measures opinions of guests who stayed in a hotel June 2013-May 2014. Proprietary study results are based on experiences and perceptions of consumers surveyed May 2013-May 2014. Your experiences may vary. Visit jdpower.com.