ST. LOUIS (Jan. 30, 2013): Drury Hotels today announced that it posted the highest customer satisfaction score for 2012, based on global results from the Market Metrix Hospitality Index (MMHI). Drury’s MMHI satisfaction rating of 90.9 was the highest of any hotel brand in the world including luxury brands such as Ritz-Carlton and Four Seasons.
MMHI data is collected from more than 40,000 travelers around the globe each quarter. Guests provide more than 200 details about their most recent hotel and casino experiences. The MMHI customer satisfaction score is based on the average rating of 14 product and service questions that are highly correlated with guest loyalty and recommendations.
"Ranking No. 1 in customer satisfaction is a huge honor for Drury Hotels and for every member of the Drury team," said Chuck Drury, president and chief executive officer of Drury Hotels. "Giving our guests a great experience was our commitment when we opened the first Drury Hotel nearly 40 years ago, and we’ve never wavered from that commitment."
Based on MMHI data, Drury service outscored the average hotel company in the Americas by 10 points.
The 2012 Top 10 Brands by Customer Satisfaction – Americas is as follows.
1. Drury Hotels Upper Midscale 90.9
For more results from the Market Metrix Hospitality Index, visit www.marketmetrix.com.
Drury guests experience many free amenities, including free hot breakfast, free cold beverage and hot food at the 5:30 Kickback®, free popcorn and soda in the lobby, free wireless Internet and free long distance and local calls. These inclusive amenities support the brand’s tagline, The Extras Aren’t Extra.
Drury Hotels was recently recognized by J.D. Power and Associates for ranking "Highest in Guest Satisfaction Among Mid-Scale Limited Service Hotel Chains, Seven Years in a Row" in the firm's 2012 North American Hotel Guest Satisfaction Index Studysm.
Drury Hotels is a St. Louis-based, family-owned and operated hotel system with more than 130 hotels in 20 states from Arizona to the Carolinas and from Texas to Michigan. Brands include Drury Inn & Suites, Drury Inn, Drury Plaza Hotels, Drury Suites, Pear Tree Inn by Drury, as well as other hotels in the mid-priced hotel segment.
For a complete listing of all Drury hotels or for reservations, visit www.druryhotels.com or call 1-800-DRURYINN. If you are interested in hourly and/or management opportunities at Drury Hotels, please apply online at www.drurycareers.com.
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